Alberta Business Marketing

Bonnie Dyck from IronOak IT one of the firms I respect in the Calgary Small Business computer support market recently left this comment on my Biznik profile.  Thanks guys for everything you do in the community and thanks for taking care of First Lutheran Church for me.

IronOak IT went in to First Lutheran and took over their IT support for me when I simply couldn’t serve them any longer.  Plus, my entire focus is now on Calgary Social Media Consulting and not in Information Technology, techy stuff and desire to do IT support was simply gone.  There were a number of issues at First Lutheran that were simply not getting looked after because I couldn’t make the time plus my desire to be an IT guy was simply gone.  IronOak IT came in and just took care of them in a professional manner but with an approach that won the hearts of the staff in this Southwest Calgary Church.

Thanks Bonnie and Randy for your compliments on Biznik.

Givers Gain, and Stuart is definitely a “giver.” Your start-up company will benefit from his valuable business technology experience. Stuart’s broad understanding and developed network of entrepreneurs is an asset. Small Business owners are likely to experience long-term growth as a result of his mindset and determination to see his clients succeed.

IronOak offers great small business computer support in Calgary.  They have the tools needed to get the job done but lack the complexities you may find with other firms.  They simply just take care of you and your business.

Tags: biznik, Bonnie Dyck, Business IT, business technology experience, Business/Finance, Calgary, Calgary Social Media Consulting, First Lutheran Church, information technology, IronOak, Southwest Calgary Church, The Giver
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United Airlines is becoming the friendly skies – sort of

I recently return from a trip to Phoenix, Arizona and during my travels on United Airlines which I normally travel because I collect Aeroplan points and since I am a Star Alliance Gold member it just makes sense for me to travel on the airlines that allow me to collect points and keep my status. I actually enjoy the lounges at the airports and I noticed this time around that United is really trying to become friendly.  I made this observation a few times during my travel.

During this trip United started advertising their “connect to us on Twitter” as part of their in-flight entertainment system and really encouraging people to connect with them on Twitter.  Kudos to you United. United may now be understanding the importance of offering other ways to connect with their customers especially in our socially connected world in which we live in today.

It can also be a brand reputation activity as well.

Good start with Twitter, United

No #Fail from me, still have work to do though

However, does the big bloated company culture spill over to the social media space? It is no secret and something that is not unique to United, all big firms suffer from a certain degree of being bloated.  I would guess the older corporate culture still plays an important role and it really doesn’t matter what the tool is. If your firm has problems returning a phone call, replying to an email or offer poor customer service when dealing face-to-face with people, what makes you think you can reply better with Twitter?

Corporate culture still plays an important role. When I arrived in Phoenix I tweeted about my great trip to Sky Harbor via Denver but then realized my suitcase was still in Denver after my first tweet on the pleasurable trip I was on.  United Airlines never did retweet my good comment about my experience nor did they get back to me on my tweet about my bag not making it to Phoenix.

Let me make this clear, the staff at Sky Harbor were awesome in dealing with my lost luggage.  No complaints what so ever, I am just focusing on the culture around social technologies and if you are going to use them you need to embrace the culture.

United is on the right track, just need some tweaks.

Tags: Aeroplan, Airline, Arizona, denver, Open Travel Alliance, Phoenix, Sky Harbor, social media space, social technologies, Star Alliance, Star Alliance Gold, Stuart's ramblings, travel, Tweet, Twitter, Twitter Inc, UAL Corporation, United Airlines, World Wide Web
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