Mar
27
2010
Introducing….Live Virtual Help Desk
Author: Stuart R. CrawfordEvery once and a while in my travels as a Calgary social media consultant I run across a gem of a business or a group of business that simply impress me. During my recent travels to Arizona I met up with a great Canadian firm who help out the busy and often stressed out IT professional by providing help desk services to managed IT services providers and the average IT professional. I got chatting with Neil Jones as a enjoyed the beautiful Arizona sun and instantly became great friends and learned lots about what they are up to in beautiful British Columbia.
Neil’s firm “Live Virtual Help Desk” provides help desk services to Manage Services Providers. You maybe asking “what the heck is a managed services provider? Fair question…think computer support guys, IT folks and computer professionals for us out there who are not in the IT support industry.
In chatting with Neil I learned about the struggles computer support companies have working with their clients and dealing with the simple calls for help.
Have you ever had a printer stop printing? I am sure this particular example happens to all of us and when we try to call our IT guy we get caught in the endless abyss of voice mail or transferred from department to department often scratching our heads wondering if someone will take care of us.
Well my friends at Live Virtual Help Desk has a cure for this feeling of loneliness and your dead computer system. They take on your calls for help by working with your IT folks to solve your basic to somewhat technical calls for help. They are sometimes the knight in shining armour when your techy guy is swamped with a bunch of other things happening around them.
If your IT guy isn’t using these guys…they should be – maybe you can refer Neil’s firm to them.
If you are an IT guy reading this…you need to reach out to Neil and his team at 1-866-677-3256.
BTW, I am not an agent for Live Virtual Help Desk nor do I receive any payments for sending business to Neil. I simply think he and his team have their head screwed on pretty tight and can help all IT firms succeed in customer service.
