Feb
1
2010
Art of the Apology
Author: Alberta Venture
In The Know
by Michael McCullough
When chief medical officer André Corriveau took the blame for Alberta Health Services’ botched deployment of the H1N1 vaccine on Nov. 2, it only invited snickers from a public that saw him as the fall guy for incompetent superiors. So should organizations simply shut up and never admit their faults? Quite [...]
