Alberta Business Marketing

People attend conferences and events for education, entertainment and engagement – a desire to engage in meaningful conversation with other attendees and with presenters.

Gary Vaynerchuck’s presentation at LeWeb sparked a blog post on Why Livestreaming your conference is a no-brainer.  His followup interview with Gianfranco Chicco extended my thinking on the value of the conference / event experience to attendees.

Perhaps the highlight of Gary’s presentation at Le Web was his interaction with Loic LeMeur, founder and host of Le Web who said: “[Le Web] is not a conference, it’s a community” to which Gary exploded with this remark “If this is a f*%king community, why aren’t we doing Q&A?!”

I highly recommend checking out Gary’s full conversation with @Loic but be prepared, if you haven’t seen Gary Vee before, he uses the #F word at least a half dozen times in his presentation.

The future of Conferences

Successful Events can be measured by how successfully they balance the three E’s.

• Education,
• Entertainment
• Engagement

Technology has made access to information free.  Education can help attendees put the ideas and information to use in a meaningful hands-on sort of way.  This demands smaller breakout group sizes and meaningful interaction with presenters. This is why the unconference / barcamp learning environment has been such a successful event formula.

The Q & A forum advocated for by @garyvee is a good one, and the ability of the presenter to dance on their feet and provide great value for the audience will require recruiting speakers who know their stuff backwards and forwards, understand the needs of their audience and are comfortable in a “Bring it on” environment.

This clearly isn’t the entire spectrum of presenters who took the stage at #leweb, or any other conference or event you have recently attended. Some of the brightest lights in social media and tourism – sadly, are poor presenters on stage and do not engage their audience.

Entertainment and Performance Matter too

Gary’s points taken into consideration, some presentations are performances. Lawrence Lessig comes to mind. Give me a front row seat for one of Larry’s presentations and I don’t want to interact or engage with him.  Although the online version of his presentations will fail to fully capture the value he brings to every presentation I urge you to give him a few minutes to see what the Stanford Law professor brings to the stage.  We need more like him.

Rethinking Conferences and Events: Put the Three E’s front and center

I think the large conference / event format itself may be broken. Smaller breakout groups are really valuable and providing access for Q & A and authentic engagement is much more valuable than panel discussions because attendees can get exactly what they came for.

Big names will put bums in seats, but the measures of success that matter most to attendees will always be the richness of audience engagement and off-stage social interactions.

Are your attendees getting the education, entertainment and engagement they desire?  Consider asking this question to gauge feedback at your next event:

Did you get what you came for?

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Tags: conferences, conferences & events, education, engagement, entertainment, event planning, events
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The idea of charging a fee for video and audio from conferences and events is old, and comes from the days of charging for tapes of presentations as a way of boosting revenue from live events.  Those days are over.

Today, sitting in little old South River, Ontario, Canada I’m watching the live streaming event LeWeb from Paris France – for free.  Not everyone can afford to travel to conferences and not everyone can attend your event each year.  By letting participants peak into your conference on their computer, you build your event reputation, entice future attendees and earn fans far beyond the walls of your event.

Events like LeWeb and Web 2.0 Conference put some of the brightest lights in the tech industry on stage for their audience and give away the content. These events gain a wide audience and inspire people to consider attending in person and make it more enticing for presenters to offer their services at little or no cost.

These events and others like Phocuswright Conference for Tourism Industry earn income by providing a stage for start-ups to showcase their businesses.  Unlike others, Phocuswright charges a fee for access to streaming and on-demand video.  This insulates conference content from those who don’t pay for access, and offers less exposure for the people and businesses that take the stage.

Growing your brand exposure by giving away the proceedings, earns free promotion for your event from people “Outside the Walls” who:

• tweet about happenings with your hash tags (even though they are not there)
• broadcast the news and info and crediting your event
• tell others about what they learn
• blog about ideas they see and hear
• link back to your event
• attend future events

In this regard your event might consider moving the cost of video production from an expense that will produce income (selling access to video from your event) to a Public Relations and Promotions expense that will grow future attendance at your events.

Ask Yourself: How can I extend my brand and involve people who can’t be here?

Why Live Streaming your Event is a no brainer:

Audience members can stream your event themselves today for FREE.  Apple yesterday approved the Ustream Live Broadcaster application for iPhone.  Now anyone with an iPhone 3G can  live stream video straight from the iPhone to the Ustream Web site.  That video can be embedded in other Web pages for free.  When audience members are holding up their phones, they are no longer just snapping photos, but sending video of your conference or event to others on the Web.

The Ustream.tv Live Broadcasting app works on both 3G cell phone connections as well as Wi-Fi.  It supports audience interaction with chatroom messaging and polling of viewers and allows uploading video to Youtube and Facebook.  Ustream Live is available in the iTunes store for FREE here

Other apps like Qik Video for iPhone (and other smartphone devices) has submitted its app for approval to the iTunes store as well.  This app permits instant updates of Video broadcasting via Facebook, Twitter and other social media.

All information is already free. The information attendees gather from your event will be publically available around the world before your speakers even step off stage.  There is virtually no information that Google can’t provide, but for the sake of a couple of keystrokes.

Information presented at your event is already old. The Web is changing so quickly that information has a “Best Before” date stamped on it that expires before the signs are taken down and the stage is packed away.

If they can get it for free, why would anyone come to your event?

The truth is, most people don’t come to your event for the conference proceedings and presentations.  They come to socialize with other attendees and presenters.  The biggest value you bring to attendees is the opportunity to build face to face relationships.  If your event doesn’t gain renown for the face to face interactions that take place in between presentations, you have a bigger problem than ubiquitous live streaming video.

photo credit: kitcowan

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Tags: conference, conferences & events, event, handheld, iphone, live streaming, Video
Posted in Alberta Business | | Comments Off

The idea of charging a fee for video and audio from conferences and events is old, and comes from the days of charging for tapes of presentations as a way of boosting revenue from live events.  Those days are over.

Today, sitting in little old South River, Ontario, Canada I’m watching the live streaming event LeWeb from Paris France – for free.  Not everyone can afford to travel to conferences and not everyone can attend your event each year.  By letting participants peak into your conference on their computer, you build your event reputation, entice future attendees and earn fans far beyond the walls of your event.

Events like LeWeb and Web 2.0 Conference put some of the brightest lights in the tech industry on stage for their audience and give away the content. These events gain a wide audience and inspire people to consider attending in person and make it more enticing for presenters to offer their services at little or no cost.

These events and others like Phocuswright Conference for Tourism Industry earn income by providing a stage for start-ups to showcase their businesses.  Unlike others, Phocuswright charges a fee for access to streaming and on-demand video.  This insulates conference content from those who don’t pay for access, and offers less exposure for the people and businesses that take the stage.

Growing your brand exposure by giving away the proceedings, earns free promotion for your event from people “Outside the Walls” who:

• tweet about happenings with your hash tags (even though they are not there)
• broadcast the news and info and crediting your event
• tell others about what they learn
• blog about ideas they see and hear
• link back to your event
• attend future events

In this regard your event might consider moving the cost of video production from an expense that will produce income (selling access to video from your event) to a Public Relations and Promotions expense that will grow future attendance at your events.

Ask Yourself: How can I extend my brand and involve people who can’t be here?

Why Live Streaming your Event is a no brainer:

Audience members can stream your event themselves today for FREE.  Apple yesterday approved the Ustream Live Broadcaster application for iPhone.  Now anyone with an iPhone 3G can  live stream video straight from the iPhone to the Ustream Web site.  That video can be embedded in other Web pages for free.  When audience members are holding up their phones, they are no longer just snapping photos, but sending video of your conference or event to others on the Web.

The Ustream.tv Live Broadcasting app works on both 3G cell phone connections as well as Wi-Fi.  It supports audience interaction with chatroom messaging and polling of viewers and allows uploading video to Youtube and Facebook.  Ustream Live is available in the iTunes store for FREE here

Other apps like Qik Video for iPhone (and other smartphone devices) has submitted its app for approval to the iTunes store as well.  This app permits instant updates of Video broadcasting via Facebook, Twitter and other social media.

All information is already free. The information attendees gather from your event will be publically available around the world before your speakers even step off stage.  There is virtually no information that Google can’t provide, but for the sake of a couple of keystrokes.

Information presented at your event is already old. The Web is changing so quickly that information has a “Best Before” date stamped on it that expires before the signs are taken down and the stage is packed away.

If they can get it for free, why would anyone come to your event?

The truth is, most people don’t come to your event for the conference proceedings and presentations.  They come to socialize with other attendees and presenters.  The biggest value you bring to attendees is the opportunity to build face to face relationships.  If your event doesn’t gain renown for the face to face interactions that take place in between presentations, you have a bigger problem than ubiquitous live streaming video.

photo credit: kitcowan

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Tags: conference, conferences & events, event, handheld, iphone, live streaming, Video
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These 60 bullet points are the highlights from my 60 minute keynote presentation at the BC Hospitality Industry Conference in Vancouver, November 24, 2009.

1. You don’t need to be a techie to accomplish a lot.
2. Know your customer and meet their needs.
3. 2/3 of Travelers use the Web exclusively to plan travel.  Not focused online? Don’t worry, you still have 30% of travelers who will see your stuff (as well as Internet content).
4. Is it time to consider budgetary priorities based one where the income is coming from?  For most of us, YES.
5. Consider the best measures for success in all your marketing.  Then measure it.  For most of us measure results like phone calls, emails, visa receipts, etc. (NOT Web hits).
6. Your Website is stale, media and social Web can make it better.
7. Webmasters should never control your access to posting content.  If you are a Webmaster, start thinking of a different way to do what you do best and change your name for goodness sake, tourism industry doesn’t need masters, we need teachers and facilitators.
   
8. Consider your Website as the centre of all your media.
9. Media - Good news, there will only ever be four types of media – text, photos, video, audio.  Anyone can post any of these for FREE.
10. When distribution is free, reallocate distribution expenses to production of stories using all kinds of media and distribute content across multiple Web 2.0 Websites (online applications).
11. Anyone can create MEDIA and upload it to the Web.  You too!
12. Blogging with Wordpress could replace most traditional Websites.
13. Mobile uploads to youtube up 400% since introduction of iPhone 3gs.
14. Youtube . . . Over 1 Billion views per day worldwide – Oct 9, 09.
15. Travelers want your photos and their own.
16. Photos: 2 Billion uploads/ month  on Facebook.  Flickr: 90 million/month – less than 1/20th size of Facebook. (September 09)
17. Basics of getting great photos:
    the right model,
    the right location,
    cues of activity,
    mood/emotion.
18. Hire the pros if you have money… DMO’s consider investing in photographers that are vetted and offer packages to operators.
19. Post your stuff under Creative Commons. Your best stuff will get seen.  With CC attribution, users will link back to your site. Come on, drop the Copyright.
20. Facebook is adding Half a Million New Users Every Day.  Don’tcha think some of them are your ideal guests?
21. Over 44% of all Internet users are active in social media.
    Travelers are especially social:
    19% visit blogs
    1/3 have written a review
    42% Youtube
    33% Facebook
    27% Trip Advisor
    73% search for photos
22. Facebook fan boxes…. Embed one on your site.  Your fans will love you for it and join.
23. IT’s OK for work to be fun.
24. Twitter: 60 Million users, 1171% Growth Rate. Worth getting in?
25. 19% of people update status daily – ie: Facebook status, Twitter, others.  That’s way up from just 9% in October of 2008.
26. Tweets now featured in search engine results. Bing and Google deals  in October, 2009.
27. Real Time Search is the next big thing.
28. Position your social media contact points in obvious places in print media: ie – receipts, business cards, posters, brochures.
29. Position your real world contact points in obvious places online.  ie: Phone number on every page.  Hey, handheld users can click it and dial you up.  This is a good thing.
30. Everyone has an audience.
31. 59% think customer reviews are more important than professional reviews.
32. 63% are more likely to purchase if a company has reviews.
33. Social Media is not optional.  Your business is naked.
34. Social sites like Facebook aren’t Websites, they are online applications.
35. Fans can make a difference
36. 7 deadly sins of Social media
    thinking you can control it,
    being unprepared for negatives,
    taking time to respond,
    expecting others to protect your brand,
    thinking your reputation rests with management,
    being deaf to conversation that includes your brand, region, your services,
    charging for Internet access.
37. Give Away WiFi access and never stop banging on the door for faster wired & handheld Internet access in your community.
38. High speed Internet access can double the revenue generating capacity across all industries in communities without it.  Faster speeds will likely increase revenue.
39. The real goal of your business isn’t to make sales, it is to Create FANS.
40. Check your listing on Google Maps.
41. Ask your Fans to tell their story on TripAdvisor – Embed a link in emails, tag lines, Websites, business cards.
42. The right business card and the right messagel can increase revenue 20%.
43. Current’cy is the new Currency.
44. The Here and Now Web means all your digital assets can be linked to location.  Do it.
45. 60% of the people in world have cell phone contract (3.1 billion). Phones are replaced every 18 months.  Most new phones are smartphones.
46. Over 90% of cell phone users have their phone with them 24/7.  This will be the Web marketing channel that matters most in travel.  Get started now.
47. 39% of N.A. now have smart phones.  Double from 2008.
48. 35% of 8 year olds in the U.K. have cell phones.
49. QR Codes: in Japan readers on 70% of new phones and can hyperlink any place, time or object to the Web. Apps can do the same in N.A.
50. Shop and pay with your phone?  It’s here.
51. Your next Website might not be a Website.  Think app!
52. Your app could:
    provide links to all your social media,
    allow fans to purchase directly from their phone or handheld device,
    allow your fans to upload and share their stories across all media types.
53. Hilton watched handheld revenue only double from mobile site year over year 2008-2009.  Then in May, month to month handheld sales started soaring!  Up 400% month over month from May to October.  Yes, we’ve hit the tipping point for mobile.  What are you waiting for?  Maybe you need to shift some of your print advertising budget.
54. Thinking app: Think iPhone, Blackberry, Android… in that order.
55. Collaborate with others in your community.
56. Engage your team.
57. Hire the skills of production and distribution.  Think beyond traditional job descriptions and application forms. Add some social media questions like: Which Web sites do you use?
58. The biggest shift in investment needed to succeed in social media is from money to time.  Where are you going to find the time to do the most important things?
59. It’s not too late to get started.
60. Augmented Reality . . . don’t even get me started about what the future holds.

Got any bullet points to add?  What’s your favourite?

BTW, these points are all published here under creative commons license.  Feel free to use and attribute the ideas to this blog with a link back.

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Tags: british columbia, conferences & events, keynote, real-time, social media, speaking notes, technology conference, tourism conference, Web 3.0
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Successful Destination Marketing Organizations
Tourism businesses can succeed with the help of a strong destination marketing organization. At the core, a shared community vision about the values in a community are at the heart of any shared marketing project.

By bringing together traditional and non-traditional partners in tourism and getting the word out with a variety of online media the entire community benefits.

Stratford Ontario (WelcomeToStratford.com) is a DMO that offers great marketing opportunities to its membership. Telling compelling stories about your community is the role of your DMO or DMMO (Destination Marketing and Management Organization) and Stratford Tourism Alliance does it well by focusing on community character, culture and cuisine. I chatted with Cathy Rehberg, Marketing Coordinator for Stratford Tourism Alliance at the recent Ontario Tourism Summit.

Before you ask DMO members for money . . .

Does your community have a shared vision of what your community offers the traveler?  Before you ask you members for money, ask them to contribute to the vision of what makes a visit to your region special.  Invite members to a community forum so that your DMO can find success by tapping into the pulse and lifeblood of your community.

What makes your community unique?

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Tags: clustering, conferences & events, Destination Marketing, destination marketing and management organization, destination marketing organization, dmmo, dmo, economic development, tourism, Video
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