Alberta Business Marketing

Social Media and Search Engines are turning the sales world on its head. Is your business attractive bait in the online ocean or is your business just a small fish in a big pond. Businesses today are looking for what you have to offer but how are they finding you?

One of the questions I get asked throughout the course of my day, as a Canadian Social Media Consultant is how small businesses across Canada can actively prospect for new business in our online world. The Internet has opened the kimono when it comes to marketing opportunities.

Is your business leveraging what the Internet has to offer?

I continue to enjoy a strong passion for sales and marketing. This passion was born in my early days as a computer tech and IT Professional in the Calgary market. As a young computer support technician I had a knack for helping those get the right IT solutions for their business and with the right mindset. These core principles I practiced 12 years ago are now very relevant today.

It started with putting service first and the need to provide the client the right solution that allowed them to achieve their crucial business goals. I loved being involved in the sales process and eventually helping build IT Matters through a strong client-first marketing focus.

Like many of you, I had a number of so-called “sales experts” try to educate me on how to sell to my customers. Some strategies worked and some flopped. That was part of the education process. The important component of any experience is that we learn from it.

In a traditional sales environment, we have always taught our sales teams to go out and prospect. Chase down potential opportunity after opportunity and shake things out. Many of us are still taught to “go out and hunt for opportunities”. We do cold calling, warm calling, selling to people in our networking groups and the list goes on from there.

The question is, does it really work in today’s world?

The market is much smarter than just a few years ago. Google, BING and the Internet have helped educate our clients on exactly what they want or need. Social Media and online communities are breeding grounds for those looking for answers. However, many of us continue to turn a blind eye to the power of social media and continue with websites that don’t perform.

Today’s consumer plays the prospector role. Educated consumers lurk amongst us and the Internet allows these knowledgeable consumers to continuous search the information and answers they want. Many will never stop until they get the answer they want. These same consumers once relied on our expertise. Today, that expertise is available with a simple Google search.

I often think in order to fill this need and to be successful in our businesses we need to flip the prospecting model on its head. The roles have to be reversed. Our sales teams and marketing professionals must become the prospect and our future clients…the prospector. I think this is how the model has to look. It is the only way it can work in today’s world where answers are at everyone’s fingertips.

What can we do online and offline that facilitates others to prospect for our services and products? How do sales professionals and business owners become attractive bait for those in need of what we have to offer? I often think about what Jeffrey Gitomer says, “customers love to buy but they hate to be sold”.

How can we become that facilitator who allows people to do what they love…BUY. Can our social media activities play an active role? I think it has to. The reality of today’s world is never before has the opportunity for many of us to become great bait and allow the prospectors out there to find us. After all, isn’t that we all love to buy? The debt crises in North America can attest to that.

The Internet allows us to be searchable. Social media and search engines are the prospector’s tools. The scary part is for many of us is we are nowhere to be found. We have little or no online presence and we wonder why the guy down the street gets all the business. Maybe it is because he is out there, helping and serving those who are looking for what he or she has to offer.

That is the reality, it doesn’t matter what market you are in, you have an opportunity to educate and make yourself the most attractive bait out there. You just need to take the first step and learn how to participate effectively.

Tags: Business, Business/Finance, Calgary, canada, Canadian Social Media, Consultant, continuous search, google, Google Inc., I T MATTERS, jeffrey gitomer, marketing plan, media activities, North America, online communities, online ocean, online presence, online world, sales, search engines, social media, Social Media Ventures Inc, Stuart's ramblings, Technology/Internet, young computer support technician
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Is social media right for your business? I really don’t know unless I know what your goals and objectives are for your business.  Also it is important to understand who is your target market is and perhaps the biggest question, are people using social media services looking for what you have to sell?

I recently read an article by a Calgary Social Media Support Specialist on why your Calgary business needs to be on social media.  I have respect for the author of this article however I need to share my views on why the article is leading a typical small business owner down the wrong path when it comes to social media.  I really don’t agree with this article at all and to be honest it is pretty standard for a lot of the junk out there today.  It is this sort of FUD which is leaving many business owners uncertain about social media and the purpose of social networking in their business.

Social Media in my opinion is important but it is not for everyone.  This is where our team at Ulistic helps Realtors, small business owners, IT Professionals and many other types of business understand your entire online marketing strategy.  Not to toot our own horn too much, but we are business people first, teachers and educators second, consultants third and then somewhere deep in the order of priority, guys who understand social media.  We use social media in our business but it is NOT for what many of our peers in the industry will try to tell you.

The author of this article talks over and over about building followers, lists of friends and great connections.  True, social media can do this for the selected few.  But, let’s be real, the average person really only has about 25 followers on Twitter, about the same on LinkedIn and maybe 100 friends on Facebook from their high school and college days.

One other items the author talks about is that your competitors are beating you out of customers because of social media. If you are losing customers it is because of your lack of service or a sales/marketing delivery not because of social media is winning them away.  Yes, a client may read a post and follow a link to an article, but think about it, if you are giving exceptional service what do you have to worry about?

Online marketing is more than social media.

Social media is just one small component of your overall online marketing strategy for your business.  I am not saying you should ignore it as social media does have a place in your business.  However if you focus on your blogs, Google reviews, your marketing website and your own personal network, social media strategies can fit in very naturally and actually support what you are doing in your marketing activities.

This is what we strive to achieve for everyone who engages with us at Ulistic.  Service comes first and our mentoring and coaching program helps every business understand what needs to be a priority and what are nice to have, according to your goals, objectives and desired outcomes.  If some consultant says you need to be on social media or you will go out of business, without sitting down with you and understanding your business first, turn around and run away really fast.

Also, the last myth to squash, social media may help on some search rankings.  A great blog, an awesome website, your business articles and engaging in the online community will help you more than simply sending out a few tweets, putting someone else’s link on your Facebook page or posting a someone else’s story in your LinkedIn group.

Learn the truth about social media for business by contact Ulistic today.

Tags: author, Blog hosting services, Business/Finance, Calgary, Consultant, Facebook, Facebook Inc, Google Inc., LinkedIn Ltd, media services, online community, online marketing strategy, Online social networking, personal network, search rankings, Social information processing, social media, Social network service, social networking, Support Specialist, The Facebook Era, Twitter, Twitter Inc, web 2.0, World Wide Web
Posted in Marketing, Online Marketing | | Comments Off

And he should be!

I still listen to news radio (only when I am not in the mood for my usual selection of 80’s hair band metal) when I am driving to our Ulistic office in Southeast Calgary.  It is only for the 15 minute drive, just enough to get the latest traffic, stock market information and news headlines.  Sometimes, I will even tune into Dave Rutherford to hear his daily rant on QR77 or listen to what Charles Adler has to say in the afternoon.  That is the extent of my news watching, listening or reading.

I read the Calgary Herald Business Section the odd Monday morning just to see what new small businesses are starting up and the odd time will I read or even glance through the entire morning paper.  When I travel in the United States, the hotels deliver USA Today or Wall Street Journal or other US Papers which usually end up in a pile in one corner of my hotel room.  Goes to show that the news in print for me is just something I am not interested in reading.

I, perhaps like many of our colleagues are electing to tune into online sources for news.  Why?  Perhaps it is the grass-roots reporting, the real story without the right or left-wing opinions attached with the story.  I will however tune into my niche blogs on the industries I work with and have Twitter alert me when something happens which requires my attention.  How about you?

This weekend I read an interesting article online on how the President of CNN is concerned about Social Media.  I am not shocked by this concern from a major US media source and I am sure others in the world share this concern.   CNN and all major news outlets should be concerned on the power of social media has for sharing of news related items.  There is an old saying, see it in the paper tomorrow, see on TV later in the day, hear about it soon on radio or get notified immediately on social media.  This is where news is now breaking and you just need to turn to the US Airways crash in New York for an example of the power of Social Media in the news world today.

Today my news sources are guys like Chris Brogan, Joe Panettieri, Larry Walsh, Bob Burg – just to name a few.  These guys are now journalists in our online world. I truly trust what they have to say for the niches I follow.

Who is Stuart Crawford

“Stuart is the go-to person for anything social media. He has an in-depth knowledge of not only all the parts that make up social media, but also how to make them work together for you. He is an entrepreneur to the core and he understands that whatever is implemented: twitter, blog, rss, video, etc. it has to be streamlined so that it takes the least amount of time possible and yet still be laser sharp as far as effectiveness goes.

Stuart is great to work with and if technical roadblocks occur, he is an out of the box thinker when it comes to remedies.”

Service Category: IT Consultant
Year first hired: 2009 (hired more than once)
Top Qualities: Personable, Expert, High Integrity

Monica Santiago, On Page Productions

Tags: bob burg, Calgary, Calgary Herald, Charles Adler, Chris Brogan, Consultant, Entrepreneur, hair band metal, Joe Panettieri, Larry Walsh, laser, New York City, Online social networking, online sources, online world, President, Real-time web, Social Landscape, social media, Social Media Ventures Inc, stuart crawford, The Wall Street Journal Online, Time Warner Inc., Twitter, Twitter Inc, United States, US Airways Group Inc., USA Today, Wall Street Journal, web 2.0, World Wide Web
Posted in Alberta Business | | Comments Off

And he should be!

I still listen to news radio (only when I am not in the mood for my usual selection of 80’s hair band metal) when I am driving to our Ulistic office in Southeast Calgary.  It is only for the 15 minute drive, just enough to get the latest traffic, stock market information and news headlines.  Sometimes, I will even tune into Dave Rutherford to hear his daily rant on QR77 or listen to what Charles Adler has to say in the afternoon.  That is the extent of my news watching, listening or reading.

I read the Calgary Herald Business Section the odd Monday morning just to see what new small businesses are starting up and the odd time will I read or even glance through the entire morning paper.  When I travel in the United States, the hotels deliver USA Today or Wall Street Journal or other US Papers which usually end up in a pile in one corner of my hotel room.  Goes to show that the news in print for me is just something I am not interested in reading.

I, perhaps like many of our colleagues are electing to tune into online sources for news.  Why?  Perhaps it is the grass-roots reporting, the real story without the right or left-wing opinions attached with the story.  I will however tune into my niche blogs on the industries I work with and have Twitter alert me when something happens which requires my attention.  How about you?

This weekend I read an interesting article online on how the President of CNN is concerned about Social Media.  I am not shocked by this concern from a major US media source and I am sure others in the world share this concern.   CNN and all major news outlets should be concerned on the power of social media has for sharing of news related items.  There is an old saying, see it in the paper tomorrow, see on TV later in the day, hear about it soon on radio or get notified immediately on social media.  This is where news is now breaking and you just need to turn to the US Airways crash in New York for an example of the power of Social Media in the news world today.

Today my news sources are guys like Chris Brogan, Joe Panettieri, Larry Walsh, Bob Burg – just to name a few.  These guys are now journalists in our online world. I truly trust what they have to say for the niches I follow.

Who is Stuart Crawford

“Stuart is the go-to person for anything social media. He has an in-depth knowledge of not only all the parts that make up social media, but also how to make them work together for you. He is an entrepreneur to the core and he understands that whatever is implemented: twitter, blog, rss, video, etc. it has to be streamlined so that it takes the least amount of time possible and yet still be laser sharp as far as effectiveness goes.

Stuart is great to work with and if technical roadblocks occur, he is an out of the box thinker when it comes to remedies.”

Service Category: IT Consultant
Year first hired: 2009 (hired more than once)
Top Qualities: Personable, Expert, High Integrity

Monica Santiago, On Page Productions

Tags: bob burg, Calgary, Calgary Herald, Charles Adler, Chris Brogan, Consultant, Entrepreneur, Social Landscape
Posted in Alberta Business | | Comments Off

And he should be!

I still listen to news radio (only when I am not in the mood for my usual selection of 80’s hair band metal) when I am driving to our Ulistic office in Southeast Calgary.  It is only for the 15 minute drive, just enough to get the latest traffic, stock market information and news headlines.  Sometimes, I will even tune into Dave Rutherford to hear his daily rant on QR77 or listen to what Charles Adler has to say in the afternoon.  That is the extent of my news watching, listening or reading.

I read the Calgary Herald Business Section the odd Monday morning just to see what new small businesses are starting up and the odd time will I read or even glance through the entire morning paper.  When I travel in the United States, the hotels deliver USA Today or Wall Street Journal or other US Papers which usually end up in a pile in one corner of my hotel room.  Goes to show that the news in print for me is just something I am not interested in reading.

I, perhaps like many of our colleagues are electing to tune into online sources for news.  Why?  Perhaps it is the grass-roots reporting, the real story without the right or left-wing opinions attached with the story.  I will however tune into my niche blogs on the industries I work with and have Twitter alert me when something happens which requires my attention.  How about you?

This weekend I read an interesting article online on how the President of CNN is concerned about Social Media.  I am not shocked by this concern from a major US media source and I am sure others in the world share this concern.   CNN and all major news outlets should be concerned on the power of social media has for sharing of news related items.  There is an old saying, see it in the paper tomorrow, see on TV later in the day, hear about it soon on radio or get notified immediately on social media.  This is where news is now breaking and you just need to turn to the US Airways crash in New York for an example of the power of Social Media in the news world today.

Today my news sources are guys like Chris Brogan, Joe Panettieri, Larry Walsh, Bob Burg – just to name a few.  These guys are now journalists in our online world. I truly trust what they have to say for the niches I follow.

Who is Stuart Crawford

“Stuart is the go-to person for anything social media. He has an in-depth knowledge of not only all the parts that make up social media, but also how to make them work together for you. He is an entrepreneur to the core and he understands that whatever is implemented: twitter, blog, rss, video, etc. it has to be streamlined so that it takes the least amount of time possible and yet still be laser sharp as far as effectiveness goes.

Stuart is great to work with and if technical roadblocks occur, he is an out of the box thinker when it comes to remedies.”

Service Category: IT Consultant
Year first hired: 2009 (hired more than once)
Top Qualities: Personable, Expert, High Integrity

Monica Santiago, On Page Productions

Tags: bob burg, Calgary, Calgary Herald, Charles Adler, Chris Brogan, Consultant, Entrepreneur, hair band metal, Joe Panettieri, Larry Walsh, laser, New York City, Online social networking, online sources, online world, President, Real-time web, Social Landscape, social media, Social Media Ventures Inc, stuart crawford, The Wall Street Journal Online, Time Warner Inc., Twitter, Twitter Inc, United States, US Airways Group Inc., USA Today, Wall Street Journal, web 2.0, World Wide Web
Posted in Alberta Business | | Comments Off