Tag Archives: Digital

Customer Insights and the Qualitative and Quantitative Mix

Word of mouth is likely the oldest form of advertising and traditionally one that has been nearly impossible to target and measure. But that is changing, and changing quickly. In addition to web analytics and third party audience measurement data, there is an increasing wealth of information available for organizations to measure and mine. Consumer feedback sites, social networks, blogs as well as on-site tools all provide a wealth of information that companies can use for product and service improvement. With these opportunities come new challenges, as success is a measure of more than just numbers and percentages.

The eMetrics Marketing Optimization Summit (April 6 – 9) is a good place to go to really understand how far eMetrics has come. One of the panel presentations, that includes Lisa Lloyd of Microsoft (who will also be wearing her CMA hat) will address this very issue.

On a related panel, named Predictive Analytics and Digital Marketing - Paul Tyndall of RBC (also wearing his CMA hat), will be discussing how RBC and other marketers are utilizing predictive modeling in the online space.

Full disclosure – CMA is one of the association sponsors of the Summit.

…. if you are a member of CMA, you can save an additional 15% off the regular attendee rate by using discount code CMAPARTNER15 when registering for the conference.

Elizabeth Harvey, Manager of Councils and Self Regulatory Programs, CMA

Search Engine Marketing for Beginners

In my current role at a home and auto insurance company, we sell our products exclusively through independent brokers. That said, we are keenly interested in providing value add services to our broker partners to ensure they are both growing and retaining the right customers.

Like many businesses today, brokerages know they need to have an online presence but often lack the technical know-how. As a result, our marketing department has put together a series of marketing best practices for our brokerages to help them get started. To compliment Jim Estill’s blog post here late last month, SEO – Search Engine Optimization Basics , I thought I would share one such piece that attempts to demystify Search Engine Marketing. In our Introduction to Search Engine Marketing we tried to simplify SEM and provide some tangible tips for businesses trying to get started in the SEM space.

What SEM strategies and tactics have worked for your business, and which have not?

Martha Turner, AVP Marketing Services and Campaign Management, Aviva Canada Inc.
& member of CMA’s Direct Marketing Council

Digital Wild West

I’ve had the fortune of blogging here since the inception of this blog and deliberately never wrote anything marketing-related with regards to my current employer. Today is one exception I hope you will grant me.

So I’m not accused of ‘ambush shilling’ or taking 5 minutes of your time that you will never get back – I’m warning you now. You can close this browser and get out of Dodge. I won’t take offense. I promise.

Still here? Thank you. So let’s saddle up ‘pardner’ and we’ll mosey on out for a little ride!

Some may know I have the fortune of working at Harlequin Enterprises. Yes, that Harlequin. The Harlequin that is one of the leading publishers of women’s romance and fiction around the globe.

Recently we launched a new campaign promoting our HQN imprint series ‘The McKettricks’ by author Linda Lael Miller. So what’s so special about this online marketing campaign?

Last fall our Creative Director Margie Miller teamed up with our Director of Digital Content & Social Media Malle Vallik to create a unique behind-the-scenes video that shows the making of a Harlequin cover. We had never done anything like this before. Take a look.

Now I’ll admit I’m not a big cowboy fan but I appreciate good content. And although I’m biased, I think this documentary is terrific. As Malle points out in her blog, it gives you a greater appreciation of the work that creative directors and photographers do on a regular basis.

How has the campaign done? We’re very pleased with the response so far. We took some excellent content and promoted it via various online marketing and social media channels by directing people to Take A Cowboy Home which features the video content, sample editorial, cool contest and (most importantly) where to buy the books.

We also got some great support from the fine folks over at MSN who created a unique section promoting this campaign. Not to mention many friends/fans/authors/bloggers who spread the word via various social media channels such as Twitter and Facebook.

So everything is perfect and we ride off into the sunset, right? Not so fast. There were a few things I learned from this campaign. Call them the ‘3 Cowboys’ like the McKettrick brothers:

1. Many companies work in silos. Often campaigns are created and other teams such as Social Media, PR, IT and/or Legal are left out until the end and then added like a check-box. Do not make that mistake. Involve key groups from cradle (so they become stakeholders) to the grave (so they share in the successes and learnings).

2. It will not always be utopia. There will be hiccups. The issue is not ‘if’ they happen but ‘when’ they happen. And how your team reacts to quickly address them and ensure they don’t happen in future. We started creating a ‘list of oops’ so we include them in our campaign post-mortem report.

3. This is my biggest takeaway. Regardless if you sell books, lotion, laptops or luggage – it’s my view you must have a good combination of strong content and promotion for your digital campaigns. They are not mutually exclusive and together make them all the more stronger. Especially in the digital wild west.

SEO – Search Engine Optimization Basics

Do you want to get first page on Google? If you have a web page or blog, you likely already are first page for some searches. With a bit of SEO, you can gain first page on more searches. And its simple.

The first and most obvious step is think about what words or phrases you want to be first page on.

Once you have that list, determine how many people are searching for those terms. To check how popular a search is you will need a tool. I use Wordtracker (there is a free online version). The higher the number, the more popular the search.

No point in trying to optimize for a word or phrase that is rarely searched. There is also no point in trying to optimize for a word that is too popular because getting a high ranking there will be almost impossible. So this is a “just right thing”. You want to optimize for words that you have a good chance of ranking for. I suggest choosing 10-20 words and phrases.

Think about “long tail”

Think about how people will search. People often search with a question. EG where do I find X? Or where do I find Y in Canada. The longer the string, the less competition you will have for it so the easier you will get ranked.

So make the list of phrases you want to “own” and ones that are realistic to “own”.

Now it is simple. Just put these words and phrases in your titles, picture descriptions, videos and in your text. The titles are the most important. That is why a blog called “Vegetable Lentil Soup Recipes” will get good Google juice on all 4 words. So searching “vegetable soup” will get first page. Or “lentil soup recipes” or “vegetable lentil recipes” etc.

Yes you want to repeat your words and phrases often in the text. This said – write naturally. Never let SEO be a substitute for good content.

So you do this and you still are not first page. That is because you do not have enough credibility with Google. You need another free tool to check this. I use a free Firefox plugin called searchstatus. It gives me both the PageRank and the Alexa rating of any web page. Higher PageRank numbers are better. High credibility is your ultimate goal as that is what gets you ranked first and Alexa tells you traffic (a lower number is better)

My blog (www.jimestill.com) has a pagerank of 5 and Alexa of 493,052 (meaning it is the 493,052th most popular site in the Internet). CMA blog has a pagerank of 4 and an Alexa of 587,900. This means if I SEO on the same phrase as CMA blog, google will list me before CMA Blog.

How do you increase your PageRank?

It is all about quality inbound links. You want people with a high credibility (PageRank 4+) to link to you – eg Globe and Mail would be great. More is better and link rank is almost logarithmic so a PageRank of 6 is worth 10 times one of 5 etc.

The best inbound links are contextual. So someone blogging and saying I heard time management guru Jim Estill speak and hot linking from “Time management guru” is great for me. Second best, hot link to “Jim Estill”. Third is just having a link on a blogroll without any context or a link to click here.

You get a higher rank if you update your content regularly. That is why having a blog on your site is a good way to increase your ranking.

Moderate cross linking within your own material will also increase your rank and clarify for google what it is that you do.

3 ways to get links to your site:

1 – Ask politely. You might not always get a link but it never hurts to ask.

2 – Comment on other relevant blogs (and have your PageRank on so you ignore low PageRank and high alexa). Note that most comments in themselves do not constitute a link. But being out there gets people to look at you. You need people to look at your stuff for them to be inspired to link to it.

3 – Have good material. People link to quality. But of course they have to see it so promote your content

4 – Have your URL on all your print material, cards, letterhead, email sig file etc.

5 – Write guest articles and blogs in the right (high traffic) places (check the pagerank and Alexa).

6 – Contribute to other sites. EG write reviews on Amazon, join the conversations.

And a word of warning. Never play games (like buying links).

In the end it is about having good quality material. And being out there so people look at your material. People link to quality without you asking as long as they know about it.

Jim Estill

The iPad has arrived. Now what?!

Today, as I was riding in on the subway, reading the New York Times on my new iTouch, I stumbled upon an article about Apple’s launch today (Wednesday Jan. 27) of its tablet product, or iPad.

http://www.youtube.com/watch?v=4_zI21XEo0Q

Being an Apple fan from way back I couldn’t help but feel a sense of real excitement. It got me reflecting on how much the Apple brand has meant to me over the years. And I’m not alone. The excitement that’s building up in the media and among the Apple Faithful is almost palpable and very real.

I bought my first Mac (Mac Classic II) back in 1993ish. I was working at an agency and wanted a way to be able to work on those weekends when I was going back home to Kingston to visit the folks. The idea of a portable computer was exciting. Imagine, being free to take your computer anywhere. It was only 14 or 15 lbs. Oh, you PC people chained to your desks. How quaint.

Then when the first Apple notebooks came out, I was fortunate to be working on the Apple account and helped develop a launch campaign for them. (Best. Account. Ever.) The objective, as outlined in the brief, was to get the public over the mental hump of being able to work anywhere. Imagine sitting in a park or in a coffee shop clicking away on your laptop computer. Why, you could even work from home!

Then of course, the iPod changed everything. The recording industry, advertising, interaction (or lack thereof) between people in public places…everything. The iPhone then revolutionized how we think of what a phone is and what it can do. People could earn money and express their creative by developing Apps. We were now all working for Apple.

Walk into any mall where an Apple store exists and you’d think they were giving stuff away for free in there.

And now the anticipation for the iPad is reaching a fever pitch. People can taste it. The article in the NYT suggests that it’s going to do for newspaper publishing what the iPod did for music. They’re counting on it because we all know where the newspaper industry is headed. But will our collective love for all things Apple mean that we’ll be willing to pay for things like the Star or the NYTs online through the Slate, when so much of the same information can be found on free sites elsewhere.

That’s just one fascinating question we as marketers should be watching and reading about — probably on our iPads.

Bryan Tenenhouse