Hello from San Antonio and the CompTIA Breakaway conference at the beautiful JW Marriott Resort.

Over the past two days I have been hanging with the team at MSP University during their ongoing Bootcamp running in parallel with the CompTIA Breakaway event.

I have been very fortunate to have been invited by MSP University to speak at their boot camp on the importance of marketing for Managed Services Providers and primarily online marketing.

Over the past two days I shared some of the tips and tricks for success with social media tools such as Facebook, Twitter and LinkedIn plus had the luxury of sitting on a panel with three other leaders in the MSP marketing world.

As the dust settles from Breakaway, I will start sharing my key learnings…like any other conference the days are long and nights short.

LinkedIn, Facebook and many other Social Networking sites have been suggesting friends and followers for a while now.  Do you follow these people just because the service recommends them to you.   Deep down inside where many Facebookers or LinkedIn users never get a chance to visit there is some formula or algorithm that figures out who you should know and offers suggestions based on your friends, there friends and a number of other criteria.

Twitter is now jumping of the “suggest a friend” campaign with their own “suggestions for you” program.

The Twitter blog has more information on how this will work inside Twitter.  Read the Twitter blog.

Are you the type to follow whomever is suggested to you?

What do you think about the automated suggestions?

In the LinkedIn world, I have used the suggestions to my advantage.  When I see a name pop up from someone I haven’t heard of in a while or a long-lost colleague, LinkedIn can be a great way to get back in touch with people.

But what do you think?

Everyday I get asked by someone who is wanting the “quick win” with their marketing.  What do I have to do today to enable the phone to ring tomorrow?  Well, that is a very good question.  I am one hundred percent sure there is some marketing guru out there who can give you some quick win success formula that will enable this happen.  A couple a tweets here, a Facebook status update there and you are off to the races.  You need to simply spend two minutes on Google and you can easily find them, there are lots of gurus and ninjas and self-proclaimed experts who can help you.  Sure get the quick win, lots of promise but they all lack real substance.

Success in marketing doesn’t come overnight, I know…I haven’t been marketing for several years and it takes blood, sweat and tears.  It takes works and it takes time.  It takes patience and most importantly, it takes commitment.  The only thing overnight about marketing is your blunders that knock you down.  Those for some reason they seem to occur overnight, but success doesn’t.

I was reading on the side of my cereal box this morning about healthy eating.  Same thing, healthy lifestyles isn’t a race it is a journey and the same thing can be said about your marketing and especially your social media activities.

Success with social media is definitely not a race.  It is a journey and a tough uphill journey at the best of times.   It takes commitment from you and your entire team.  It takes more than just opening a Twitter account, Facebook Page and throwing up a free WordPress or blogger site.  Social Media takes planning, preparation and it requires everyone in the company to play a role.  I don’t care if you have three employees, thirty-three or three thousand and three.  Everyone must play a part.

This is what we do at Ulistic, everyone plays a role in our social media activities.  David, Frank and myself (soon Melanie) all play our parts and we all have the same goal just different paths that are strategically laid out in our marketing plan.  We all blog regularly and we participate in blog commenting almost daily, we are active on Facebook, Twitter and others and most importantly, we are active in our communities and this includes online and face-to-face.  I mentioned this in my podcast with Daniel Gutierrez and Bob Burg the other night…nothing will replace a face-to-face meeting, your social media fills these gaps and helps you get to face-to-face.

Are you expecting that quick win?  You may be a tad bit disappointed with this mindset.  For those who are out there consistently adding value and enriching the lives of others you will have success and it will take time.  Success with your social media marketing is helping others but also getting paid to help these people.  Bob says’ “Give more in value than you take in payment”.  You need to provide value but don’t do it for free.  Never lose site that you are in business and you must convert visitors, fans and followers to clients.  If you don’t you have a big network.  That’s it.

Need help figuring all this out, give me a call 403.775.2205.

What a concept, is your social media generating revenue for your business?  Directly or indirectly?  Are you making a return on your social media efforts either a return on the investment or a return on the opportunity.  We are in business to serve the community and to get paid for providing these services, correct?  Enough of the fluff.  Is your social media activities generating leads, prospects and interest from those who will buy your products and services.

When did this “group hug” thing start to over take good business decisions with social media?  Many of my colleagues in traditional marketing may never say “Go ahead and send out your postcard campaign and share information on what someone else is doing”.  So why is this acceptable behaviour in social media?

When did we lose our focus around what are business is truly here for?  Was is Napster?  Was it software piracy?  Was it this Freemium mindset? Was it illegally downloading movies?  Is it this lifestyle or behaviours that have swung our society into this mindset about not promoting our organizations or offering our products for sale.

Sure, you know what…believing others before the corporate message has been around for a long time.  It is called “word of mouth” and referrals from colleagues is nothing new, we have been doing it long before Facebook or even computers were on every desk.  But, some folks out there are telling business that social media is not for promoting your business or attempting to reach new markets.

Hey, I even drank that kool-aid until I met with my banker and he told me…great stuff Stuart but how are you going to pay your mortgage?  We don’t accept your goodwill here?  That was all I need to hear!

Your business is in business to serve the community and to get paid accordingly for these services you provide.

BTW, I am not talking about a free ticket to SPAM but we need to make sure our messages are around service, education and then “YOUR CALL TO ACTION”.

I highly recommend we focus on serving our community and also focus on the bottom line of our business.  Understand real marketing metrics and not some “social currency” that is truly worthless in the real business community.

You are in business to serve and get paid for the services you provide.

This Calgary Consultant was schooled on the Art of Leadership.  It is always wonderful when I have an opportunity to learn from others in our business community.

I first met Angel Rodriguez through my good friend Shawne Duperon and then through Daniel Gutierriez.  Now, My good friend and trusted colleague from Frito Lay, Angel Rodriguez has taught me a thing or two about the art of leadership and how leadership skills for highly trained executives in business actually works.

During my short 45 minute call with Angel we discussed social media and it’s role in larger organizations. The conversation quickly woke me up a bit when Angel and I were chatting about how our colleagues in an organization such as Frito Lay where Angel served as an executive VP for a number of years use social media.  They don’t use these services the way many small businesses use social media.

It is not uncommon for a company like Frito to obtain large followings on many different social media platforms and have groups where former employees, current employees and fans of their products gather to keep in touch with each other and to continuously network.  Pepsi has over 800,000 followers and I believe Coke has something like 2 million.  Coke’s story on social media is truly unique. It is actually run by fans of Coke from what I understand during my research on Facebook Fan Pages.

Angel shared with me, true leaders, inspire and provide a platform for others to excel.  In the social media world, this translates to education and sharing.  Social Media for any type of leader provides an easy to access and readily available platform for business leaders to excel.  However, the business leader must be open to trying new things and be open to teaching others, just like Angel taught me.

I believe a number of small businesses can also use this philosophy and have success with it.  Instead of the usual messaging we see on Twitter, Facebook and others where small business are always pushing.  Maybe it is time to let the guard down and show our human side and offer to teach.

In my role as a social media consultant I have an opportunity every day to help business owners and marketing professionals around the world learn how to truly inspire those in their communities and markets.  Angel taught me a couple of things today around leadership and some of his lessons from Frito Lay.

How can I take this leadership lessons and put them into practice in my social media consulting role.  It is about leadership and making a difference.

Our team at Ulistic coaches many small business folks and marketing teams across North America each day.  This is the part of the job that I truly enjoy, openly sharing concepts, tips and tricks and practical use of social media.    It is always such a delight when the light bulb goes off during a consulting session with one of our clients.  Business in my opinion are done with the fluff around social media, they want the hard facts, return on investment justifications, what are the opportunities and most importantly what do need to do.  Interested in learning more, just click here, drop me an email or phone call.

One Product that rocks my world – Hootsuite

One of the products we discuss at length during our Social Media Consulting engagements is Hootsuite.  Hootsuite is the cornerstone of our social media modules and it rightly deserves it place in the pecking order of must have social media management tools for any size of business or hobbyist.

I have personally tried a number of social media services out there (Tweetdeck is one).  Hootsuite is really the only true social media dashboard product out there that is easy to use and does almost anything you can imagine.  One the biggest stress factors with social media is managing the time to engage properly online and make important connections, Hootsuite solves this.  With Hootsuite, you can manage multiple Twitter accounts, LinkedIn profiles, Facebook pages, Foursquare accounts and so much more.  You can even invite members of your team and share certain online social media accounts.

It is a must have for any serious social media professional out there and it is also Canadian.

Hootsuite is based in Vancouver, BC.

Hootsuite runs online, it is a true cloud solution.  Leveraging the power of HTML5, Hootsuite requires no software to install and no widgets or browser add-ons, simply point your browser to http://www.hootsuite.com, create your account and you are off to the races.

Karim at Techvibes shared some recent news on Hootsuite the other day.  Hootsuite is cranking it up another step.  I love the fact that I can segment my Twitter account into lists, searches and much more but now I can filter these columns on keywords or Klout.  My Klout score sits at 29, it has taken a hit over the past little while since I haven’t been that active in the Twitter Universe lately.

Go and check out Hootsuite, it is awesome web-based solution that rocks!

Last week our team from Ulistic met with the great folks at MSP University in Garden Grove, California.  Together, we started to carve out what will become an awesome relationship.  MSPU is one of the leading managed services firms globally and the clients they work with are market leaders and enjoy the fruits of the hard work. I have personally known Erick Simpson and Gary Beechum for a number of years, they are rock solid guys and the entire team at MSPU is built on the same core values Gary and Erick bring to the table.

During our chat last week we got looking at Facebook Marketing and how businesses can leverage Facebook to market their offerings.  It is no secret that Facebook is growing.  Their recent partnership with Microsoft BING has shot Facebook up to the 6th most popular search engine.  One in Four page views on the Internet is Facebook related and the average person spends anywhere from 10 minutes to an hour on Facebook each day.  Still many question Facebook’s effectiveness in the market place.

During our time with MSPU, a number of ideas were discussed, but it was this fact amongst all the others that kind of surprised me when I stumbled upon it.  There are almost as many Facebook users in California that what there is in the entire country of Canada.   This is no secret really, we have heard for years that there are just as many people in one state in the US than what we have in Canada.  15.4 million Facebook users in Canada and almost 15.5 in the entire state of California.  What does this mean for business?

Does marketing on Facebook now make sense to your business?

If you look at the numbers closely, the 15 million or so folks from either California or Canada represent about 50% of the population.  That represents a good portion of the Canadian or Californian landscape uses Facebook.  Pretty impressive.

Are you leveraging this to get your message out there?
How can you use Facebook to market your business?

There are many ways to do this from Pay-Per-Click or Pay-Per-Impression ads, Facebook Pages and regular interaction with people.  Engagement with folks on Facebook, talking with your community, the people in your network and simply serving the market.

Do you need to know more about how to create a Fan Page that sings?
Want to know how to engage with Facebook?

I invite you to reach out and let’s have a chat about how you can use Facebook right now.

There are a number of opportunities and Facebook can be another important channel for you to help with your marketing.  You know the old saying about LOCATION, LOCATION, LOCATION or what Wayne Gretzky has always said “skate to where the puck is going, not where it is”.

Need a hand to figure it out…visit my Execute On Facebook or Marketing On Facebook page and take the first step in creating a marketing strategy for Facebook today.

As the world continues to struggle with a social media definition, anxiety is building at an alarming rate on how your small business can leverage social media.  Almost everyone I speak with during my travels right here in Calgary but across our entire client base is challenged with these same thoughts.

How can we really use social media and how can we profit from the use of social media?

These questions are fantastic and genuine.  We can measure some marketing and some companies are spending thousands of dollars on marketing that doesn’t work with no real measurement.  I would be better off sometimes driving down Deerfoot Trail here in Calgary and throwing my business cards out the window.  Oh yeah, and then trying to follow up with every one who picked one up off the side of the freeway.

Concern and the pursuit of figuring our social media, tough economic times and constant bombardment from gurus is causing more and more social anxiety to occur.  Leaving Small Business owners to feel like their heads are going to explode.  They won’t explode and you can always call me if it feel like it will.

It is no secret that communication strategies are evolving.  Some may see this as change while others see it is a natural evolution on how people communicate.  I believe most people are resistent to change as well.  They don’t like it, maybe they don’t accept it and it could be the alarming pace of change that may also lead to anxiety throughout Canadian business.

After all, we had telephones, fax machines, cell phones, email, cell phone with email and now social media platforms.  Change is all around us.

Is the rate of change that is fueling the anxiety or even adoption of social media in the workplace?

I am shocked every time I learn about a firm who block services like Facebook, Blogs, Twitter from their employees?  Why?  Are you position them to fail in one of most critical parts of your business.  Creating rapport and communicating with clients, customers, prospects and the community?

Recently, I learned of a friend who left his Calgary car sales job because his employer wouldn’t allow him to use these new social media tools to help build his following and use social media services to increase awareness about the cars the dealership was looking to sell into the Calgary market.  He was told that he had to do this work from home and the dealership wouldn’t allow it on their business network.  I am not sure if you are aware how car sales work?  The hours are long and you are exhausted at the end of the day. Plus it is very competitive.  Any leg up may just be the advantage they were looking for.

Did this lead to social anxiety?  You bet!  Someone who wants to take it to the next level and an organization that doesn’t back it.

Here is the way I see it.  Social Media is here to stay.  Each and every day social media services are weaving their way into the fabric of our communications.  Definitely at home and now moving into the workplace.  Don’t get hung up on the tools is something I coaching our Ulistic clients on.  The tools may change but the core philosophy doesn’t.  Look at your cell phone, it doesn’t matter if it is an iPhone, HTC, Blackberry – the core principles are in place.  Do you have anxiety over your mobile phone?  For most no, why?  It is part of the way we communicate today and so will social media…it will become part of the way we communicate.

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Ulistic focuses on serving the needs of Canadian Small Business, REALTORS, and Information Technology firms across Canada and United States. Helping your business understand, deploy and leverage social media, search engine optimization and online communications to generate business opportunities and make an impact inside your community and industry.

My business partner David and I are business professionals first. We understand what it takes to run a successful small business.

I invite you to reach out to me personally at 403.775.2205 or email Stuart at scrawford@ulistic.com.

Earlier this week I had the wonderful experience of serving my good friend Denise Deveau from the National Post and Financial Post with some information on “social media in Canadian business” for a recent article of hers which appears in the National Post and Financial Post recently.  The article “Sweeten Sales with Social Media” focused on how Canadian Small Business can use social media tools such as Facebook, Twitter and LinkedIn to improve overall sales performance.  But more importantly, the article really touched on the importance of engagement and listening.

Kim Gans from Toronto’s Sweet Flour Bake Shop was the focus on the article.  Kim shared how her business uses social media services to connect with clients and her community.  I was there as the Canadian Professional who can help other Canadian Small Businesses figure this out but the real star of the article was Kim and her business.

Kim shared in the article how her business uses social media each day to engage in the community and work with her customers.  ”For us, social media tools are incredibly useful and a huge component of our marketing. We do very, very little advertising, with the exception of a few local placements.”

Her story is just like many of the businesses we serve daily at Ulistic.  Many Canadian small business are weathering the recession OK but they have next to nothing for a marketing budget but still want to make a big splash.  Luckily for many Canadian small business owners, the barrier to entry is nice and low and the Internet is the perfect vehicle to help them succeed with their marketing.  It is almost the perfect storm for many of my peers to take advantage of the Internet to help grow their businesses.

But it takes commitment, authenticity and persistence. This is not something you can do once and say “there, I did it…business come to me now”.  It is just like business networking face-to-face, it takes work and it takes hard work to run effective online marketing campaigns.  I am sure Kim will share with you that it didn’t happen over night.  Just to repeat, it takes work and this commitment to working on the business marketing for many often dies off over time.  Just look around and you will see “stale blogs” littered all across the Internet.  When was the last time you wrote something on your blog?

Kim summed it up “We have added a lot of different mixes based on feedback. We’re not just asking people, we’re listening to what they have to say online. For example, we found out that a lot of customers wanted gluten-free choices so we added that. Our new ice cream and frozen yogurt sandwich cookies were their idea.”

It takes effort, it takes engagement and you must listen and listen all the time.  Social Media effectiveness is more listening than talking and most of us have this backwards.  We spend more time publishing than we do keeping our finger on the pulse of what is happening around us.  We really need to shift gears back into listening and engagement mode.  Just like Kim did when her customers shared with her about the ice cream and frozen yogurt sandwich.

What is your ice cream and frozen yogurt sandwich?

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Ulistic focuses on serving the needs of Canadian Small Business, REALTORS, and Information Technology firms across Canada and United States. Helping your business understand, deploy and leverage social media, search engine optimization and online communications to generate business opportunities and make an impact inside your community and industry.

My business partner David and I are business professionals first. We understand what it takes to run a successful small business.

I invite you to reach out to me personally at 403.775.2205 or email Stuart at scrawford@ulistic.com.

Is your head buried in the sand or does your technology organization understand and leverage the powers of online marketing, search engine optimization and social media to share information, content and advice with your community and client base?

Hello from Toronto and the 2010 Search Engine Strategies conference.  David and I are guests at this years Canadian stop and enjoying a great opportunity to share best practices and ideas with many of our peers in the online community.  It is great to actually see faces in this usual face-less world that is emerging.

It is no secret that the online search world is evolving, is your business prepared for the upcoming changes or are you still attempting to catch up with older techniques?

Today’s age of the knowledge worker empowers users and search is one of the most important ways many learn about what you have to offer and teach the market about your offerings. Search can be a complex yet adaptive strategy and the time is now businesses large and small to take control of how and where people find them online.

Interested in understand the latest on how Google’s search techniques impact the marketplace? Does Microsoft’s advertising strategy tweak your curiosity but allow prospects to find you?

The 2010 Toronto Search Engine Strategies may just have the answers for you. Now underway at the Hyatt Regency in downtown Toronto this annual event brings the sharpest minds together for 2 days of intense collaboration on search engine techniques and facilitates the sharing of best practices amongst conference delegates.

It is no secret that the Internet is evolving and the way small business across North America look at new ways to market their business challenges even the sharpest of marketing minds. SES 2010 provides a forum for online marketers to learn the latest techniques on effective link building, pay-per-click advertising, social media tactics, real-time search effectiveness and many more business and marketing strategies.

Now in it’s seventh year, SES Toronto is organized and programmed by the SES Advisory Board and SearchEngineWatch.com, the leading authority on Search Engine Marketing (SEM), including Search Engine Optimization and Pay-Per-Click.

What are some of the emerging trends? Is it Google’s recently announced “Caffeine”, which is a complete overhaul on how Google indexes websites? Will this shift from crawling the net looking for content to a real-time database of online content change the way many of our VAR businesses show up on search results?

Will Social Media continue the onslaught that has attracted the attention from experts, enthusiasts and hobbyists? Gobbling up the attention span of business professionals to casual surfers across everywhere? How important will Facebook and Twitter be in the next year? Will the “instant on” social media services play impact search results and help position business when prospects look for products and services? “We can’t continue to keep our heads in the sand.” states Ulistic Senior Advisor David West.

These questions and others will be discussed in the keynotes, breakouts and in the hallways throughout the 48-hour conference in downtown Toronto. Peter Morville, President of Michigan’s Semantic Studios kicked it all off with his morning keynote address on how search patterns influence the decisions and actions people make. “We really need to understand our users and the vocabulary and the words they use,” said Morville, talking on understanding how people search for information throughout many facets of Internet, mobile and Internet search.

Follow Search Engine Strategies on Twitter #SESTO.