Posts Tagged ‘leadership’

This Calgary Consultant was schooled on the Art of Leadership.  It is always wonderful when I have an opportunity to learn from others in our business community.

I first met Angel Rodriguez through my good friend Shawne Duperon and then through Daniel Gutierriez.  Now, My good friend and trusted colleague from Frito Lay, Angel Rodriguez has taught me a thing or two about the art of leadership and how leadership skills for highly trained executives in business actually works.

During my short 45 minute call with Angel we discussed social media and it’s role in larger organizations. The conversation quickly woke me up a bit when Angel and I were chatting about how our colleagues in an organization such as Frito Lay where Angel served as an executive VP for a number of years use social media.  They don’t use these services the way many small businesses use social media.

Angel Rodriguez Frito LayIt is not uncommon for a company like Frito to obtain large followings on many different social media platforms and have groups where former employees, current employees and fans of their products gather to keep in touch with each other and to continuously network.  Pepsi has over 800,000 followers and I believe Coke has something like 2 million.  Coke’s story on social media is truly unique. It is actually run by fans of Coke from what I understand during my research on Facebook Fan Pages.

Angel shared with me, true leaders, inspire and provide a platform for others to excel.  In the social media world, this translates to education and sharing.  Social Media for any type of leader provides an easy to access and readily available platform for business leaders to excel.  However, the business leader must be open to trying new things and be open to teaching others, just like Angel taught me.

I believe a number of small businesses can also use this philosophy and have success with it.  Instead of the usual messaging we see on Twitter, Facebook and others where small business are always pushing.  Maybe it is time to let the guard down and show our human side and offer to teach.

In my role as a social media consultant I have an opportunity every day to help business owners and marketing professionals around the world learn how to truly inspire those in their communities and markets.  Angel taught me a couple of things today around leadership and some of his lessons from Frito Lay.

How can I take this leadership lessons and put them into practice in my social media consulting role.  It is about leadership and making a difference.

Is Social Media Just Noise?

Author: Stuart R. Crawford

I was reading a very interesting online article from my very good friend in New York state this morning.  Joe Panettieri is a trusted colleague, friend and someone I take my guidance from when it comes to blog writing, social media and online marketing.  Joe runs a few very successful blogs focused on the IT services industry where he shares news, trends, observations  and a number of other creative topics focused in the vibrant information services world.  Joe has carved out a niche.

In one of his recent blog posts, Joe asks the question “Small Business Social Media: A Noisy Waste of Time?”

This got me thinking in the very early hours about my most recent 24 hours and how my online social media has worked.  In the past 24 hours I was interviewed by “The Canadian Employer” magazine on social media in Canada plus Ulistic is very fortunate to be working with another successful REALTOR in Calgary.

What does this tell me?

When used effectively, respectfully and with purpose…social media can help position your business and generate a buzz about what you do in your market.  However, for some “Social Media” is just a noisy waste of time.  ReTweet this, post this, share that…with no intent or purpose…just adds to the noise.

Here are some things I attempt to do each day that ensures my investment in social media does end up as just noise out there:

  • Focus on a niche - Just like my buddy Joe has found success in a particular industry so can you.  You must pick a niche and excel in that niche.  Sorry folks, being spread out across multiple platforms doesn’t work and for those who say “small business” is my niche.  Sorry to disappoint you, but that is just to broad of a focus.  What business models do you know?  What industries can you learn?  Where can you excel?
  • Master that market – Once you pick your niche…master it.  Learn everything you can.  How is business done?  How are the movers and shakers in that industry.  What are the terminologies used?  Where do you see gaps  and how can you fill them? (When I started in the IT industry I focused on oil and gas.  I made getting to know what everyone does in a company crucial to knowing the industry…so should you).
  • Continue to learn – Never stop learning or never stop sharpening your saw.  Attend their industry trade shows.  Participate at their local events.  Attend their courses.  You must never stop continuing to learn.
  • Post intelligence - Don’t post noise (hey, learn from me).  Post relevant observations on what is happening in that market, not just various statements and useless junk.  If you have nothing to say…don’t retweet just to be heard.

Focusing on quality information and post/sharing with purpose will stop you from adding to the noise.  Know your audience and how you can help or assist them.  Seek the advice of an expert to help get you started in the right direction.

Here is a quick acronym to help you with your blog posts, tweets and anything you do online:

S – share
W – with
I – intent
P – purpose and
E – excellence

Can you SWIPE?

Ulistic focuses on working with Technology firms (small business computer consultants and managed services providers) plus real estate agents, REALTORS and those in the Real Estate business (mortgage brokers, agents etc).  We do work with general small business however we know that our marketing needs to focused on our niche markets as well.

Once you get this and you focus on SWIPE….your social media will raise above the noise.

If your IT services firm, real estate brokerage requires help with online marketing, social media or simply getting you found online…give me a call today at 403.775.2205…cheers Stuart.

What is a CEO anyways?

Author: Inside Stuart's head...

Does your business have a CEO? The Chief Executive Officer (CEO) many times in a small business is also the President, Salesperson, consultant, technician, bottle washer and accountant.  However, the CEO position is an essential role within many successful small and large enterprises.

My good buddy Joe who runs a number of technology blogs recently shared a great article on the topic of CEOs in the Managed IT Services business.  You can read Joe’s article from the MSPMentor.net site here.  Joe mentions he was inspired by an article that appear in Inc. magazine, I will have to track this one down.  Our new client in Tampa who focuses on back to work programs in the US also gave me a copy of Inc. this past week…so now I have to check it out.

What is a CEO? Does your business have one?  Perhaps you have it printed on your business card.  If it is you, are you acting like a CEO?

Joe’s article shares a number of key and highly valid points about what or how a CEO needs to function in their business.  I am sure there are many great examples of “how a CEO should behave” and everyone is entitled to their own opinion. Over the past several years, I have worked for a number of people who have called themselves the CEO (some great and some still under development) who have inspired me one way or another in my own personal development.   The one who has inspired me the most from an overall leadership perspective has to be Pat Davis from Passion Parties.

Pat shared with me the importance of “leadership by walking around”.  I still remember discussing these points with her in Passion Parties’ Brisbane, CA office a few years ago.  During that time I was helping Passion Parties with their complete technology overall and also assisting in the move to their new Las Vegas HQ.  Pat and I would often discuss technology in the direct marketing business and how technology will enhance their overall business.  At that time I was working in the small business computer networking business and as a technology professional was very much in development of my own business acumen.

Pat and I would discuss the importance technology will play in business often, but she also told me computers are tools and tools only.  Nothing will ever beat the importance of getting off your backside and walking around the office, getting out in the community and shaking the hands of those around you.  Pat is an expert at speaking with her staff, talking with her consultants and she is the master at leveraging the media.  Just Google her and you will see what comes up.

A CEO in my opinion has to be the face of the organization, you can’t sit in the backroom, head down in your laptop sending out email after email.  A CEO has to get out of the office and meet people eyeball to eyeball.  A CEO has to speak with the media and not be shy of the camera.  A CEO needs to know everyone in their organization and their families (bigger firms will find this a challenge).  A CEO needs to do a lot of the grunt work and it is not an easy job, that is why only a handful do it successfully.

What does this have to do with social media? Social Media services now enhance the reach of a CEO, their circle of trust just got a lot bigger.  Those they can touch and inspire just exploded in size.  A CEO must be a company blogger.  A CEO needs to own the company social media services.  A CEO needs to connect with people and especially connect online.  Did I say the face of the company, yes I believe I did.  The CEO must be the voice of the company, before someone else claims that voice.

I personally work with a number of CEO’s across North America master their online appearance.  Some are getting it, some are still having a challenge.  Need to chat…call me 403.775.2205.

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