Alberta Business Marketing

Managed Service Providers is a term really only used by a selected few in a tight community of small business technology support companies across the globe.  These firms are committed to helping small businesses with all their computer and network support, most of them are also focused on Microsoft networks and Microsoft services.  This is definitely a blood-red ocean, and there are a number of firms looking at tapping into this market of support companies from around the globe.

On Thursday, I was blessed to enjoy a great chat with Mark Checksfield via Skype (a free telephone service) who works with Naverisk, a leader in the Australian/New Zealand market  in the remote monitoring, remote support and patch management marketplace.  Naverisk came highly recommended to me from some great friends in the business and Stuart Selbst.  Even though I provide no IT services to clients that require me to use their services, it was great to discuss the market and opportunities with Mark and keep my finger on the pulse of a community where I recently finished 15 years of service.

Naverisk is a firm located in Auckland, New Zealand and they are starting to get traction in the Australian and New Zealand Managed Services market.  Mark even shared with me that they are now gaining some momentum in the US and Canada, a market which has great potential.

I am no expert when it comes to these tools and actually when I was providing computer services to small business in Calgary I often thought of these services as simply a cash grab.   In reality, at the end of the day they provided no real value to my clients (one of my friends this week told me that he actually removed one of these solutions because he claims it was invasive (he first used the term TROJAN) and violated his own privacy policy) and for many of peers often emptied their bank accounts as they jumped from solution to solution.  I have found with Naverisk a different approach, Mark appears to be aligned with the “Go Giver” model and their pricing structure is affordable and flexible for every computer support company.

I would give Naverisk a review if you are looking for a remote monitoring tool for managed service providers.  For me, I am not gaining financially from writing this post, I want to share with you a solution which appears to meet the needs of every technology support firm and is aligned with the core principles of being a Go Giver.

Tags: Auckland, bank, Business, Business IT, business technology support, Business/Finance, Calgary, canada, free telephone service, International trade, leader, Live Virtual Help Desk, managed services, Mark Checksfield, Microsoft Corporation, Naverisk, New Zealand, remote monitoring tool, Stuart Selbst, supply chain management, technology support, Technology/Internet, United States
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Every once and a while in my travels as a Calgary social media consultant I run across a gem of a business or a group of business that simply impress me.  During my recent travels to Arizona I met up with a great Canadian firm who help out the busy and often stressed out IT professional by providing help desk services to managed IT services providers and the average IT professional.  I got chatting with Neil Jones as a enjoyed the beautiful Arizona sun and instantly became great friends and learned lots about what they are up to in beautiful British Columbia.

Neil’s firm “Live Virtual Help Desk” provides help desk services to Manage Services Providers.  You maybe asking “what the heck is a managed services provider?  Fair question…think computer support guys, IT folks and computer professionals for us out there who are not in the IT support industry.

In chatting with Neil I learned about the struggles computer support companies have working with their clients and dealing with the simple calls for help.

Have you ever had a printer stop printing?  I am sure this particular example happens to all of us and when we try to call our IT guy we get caught in the endless abyss of voice mail or transferred from department to department often scratching our heads wondering if someone will take care of us.

Well my friends at Live Virtual Help Desk has a cure for this feeling of loneliness and your dead computer system.  They take on your calls for help by working with your IT folks to solve your basic to somewhat technical calls for help.  They are sometimes the knight in shining armour when your techy guy is swamped with a bunch of other things happening around them.

If your IT guy isn’t using these guys…they should be – maybe you can refer Neil’s firm to them.

If you are an IT guy reading this…you need to reach out to Neil and his team at 1-866-677-3256.

BTW, I am not an agent for Live Virtual Help Desk nor do I receive any payments for sending business to Neil.  I simply think he and his team have their head screwed on pretty tight and can help all IT firms succeed in customer service.

Tags: 1-866-677-3256, Arizona, british columbia, Business, Calgary, Calgary social media consultant, Customer experience management, Help desk, help desk services, Live Virtual Help Desk, Management, Neil Jones, printer stop printing, Stuart's ramblings, Technical support, Virtual help desk, Voicemail
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