Alberta Business Marketing

This post may ruffle a few feathers especially here in our Calgary Social Media consulting world.  But what the heck, sometimes I learn from Vladville and gotta upset the apple cart from time to time.  I am only writing this because I care enough about Canadian small business to raise a flag on all the “so-called” gurus out there ready to take your money and give you nothing in return.  Buyer Beware and do your homework before giving your credit card number or writing a cheque.

How does the average Canadian small business see Social Media? What does your business think of those feverishly running around or continuous tweeting looking to pitch their services?  $100 off a strategy session here and promises to manage a company’s social media there. There is still a lot of promises about experts looking to fill the pipelines of Canadian small business with endless referrals become of their social media activities.

Sorry, I have to throw my BS flag here. Just because you have a website and sent out 5 tweets doesn’t make you a marketing expert.  Our team at Ulistic are serious and professionally trained consultants and a team who works strategically with business across the globe.  We take an exception to those social media gurus out there who think they can save the day with a simple Facebook Page and Twitter account.  Sorry, social media success is part of a greater marketing strategy and business plan loaded with KPIs and objectives.

There are some markets our team has a wealth of experience and some we simply have a basic understanding.  We know our strengths and appreciate our weaker areas.  I can’t promise that we will fill your pipeline with gobs of referrals.

What if no one is looking for what you are offering?
What if your sales team can’t follow-up on leads?

What if…what I can promise if you do things right and follow the new rules of marketing you can position yourself to win new potential opportunities, but I can’t promise you the phone will ring off the wall.  Those who promise this, sorry I simply don’t understand it.

With that, more and more social media consultants are popping up on the landscape claiming to save the day.  It is almost embarrassing.  The social media consulting space here in Calgary and across all of Canada is becoming extremely crowded.  Crowded  with social media consultants and self-proclaimed experts.  Those who have a family businesses to former golf ball and promotional products experts flying in to save the day with Social Media.

Wait a second here!

Here are a few things to watch out for when hiring a social media consultant for your business:

• Is your social media consultant going to educate you and your team.  Your team must own your strategy.  A great consultant will share everything they know and use to help position your business for success.  Speaking from experience, our Ulistic Social Media Coaching program is in hot demand simply because we coach and work with the clients we serve to position themselves and be in the right spot, hopefully at the right time.
• You as the business owner or leader must own the strategy, outsource the tactical but the business owner must own the strategy.  I can’t tell you what going to happen in your market.  But I can help you formulate and then execute a plan based on your own business intelligence.
• Do your research.  When finding a firm to work with check some basic things.  Does their website look like some cheap or free template?  Does your social media consultant have a professional image?  How do they show up at your office?  Suit and Tie or T-shirt and shorts.
• Never, Ever hand over any money without doing your background check.  Ask for references, talk with those in your industry and most importantly do your own Google search on the firm you are looking for.  If your social media expert is going to position you for online success, they better be high on the first page of Google.
• Does your social media professional have deep strategic relationships?  What industry groups do they have membership in?  Who endorses their work?  Do your homework and ask the right questions.
• Ask your social media expert for their P and L and income statements to prove they are a legitimate business.  Nothing wrong with asking for proof they are running a successful enterprise.

Real business needs real world consulting. Not someone who will tweet your specials and start a fan page on Facebook.  Your business is not going to win with social media alone, social media must be integrated into your overall marketing strategy.  A strategic marketing coach with specialities in online marketing, social media and search engine optimization can help your business understand this part of the strategy but also have resources outside of the online marketing world to help with the overall marketing strategy and business execution.

That is the end of my rant…here is my last tip to the business owner…Do Your Homework and Buyer Beware!

Tags: Business, Business/Finance, Calgary, canada, Consultants, Internet Marketing, Media consultant, media consultants, media consulting space, online marketing world, sales, search engine, search engine optimization, Social information processing, Social Issues, social media, social media consultant for your business, strategic coach, Stuart's ramblings
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The Internet and social media is definitely the Wild West.  Actually it is worse than the wild west.

You know what it reminds me of?

If I reflect back around 2004/2005 when I first started to attend Harry Brelsford’s SMB Nation at the Microsoft Campus in Redmond, WA.  There was a buzz back then in the early talks about Managed IT Services that continues on today.  Should I be focused on managed services?  How do I do it?

Now for my friends outside the IT industry, managed services was a way to charge a business a flat rate for providing IT tech services instead of billing by the hour or selling a small business a retainer type of service and drawing down on that retainer.  Managed Services introduced new concepts and spun a whole new industry of companies selling products and services to those of us who provided the actually service.  Some did well, while some lost focus and actually suffered and if they just kept their original business plan instead of buying into the hype…perhaps would have done well.

The introduction of Managed Services caused a tremendous amount of chaos in the technology industry that continues today. Almost five years later there are still discussions on,  what tool do you use?  How do you do this? How do you do that?  These questions were the norm and my team at IT Matters, back in the day didn’t have everything nailed down tight (nor did we really care) with regards to managed services and we actually did a pretty poor job at it compared to others…but you know something, compared to others where it mattered the most, we were profitable and continued to inch closer to that $5M in sales number before my departure in late 2008.

Is Social Media and Internet Consulting going that way and should I take what I learned with IT Matters and apply it again?

I read a thread recently on the Social Media Today LinkedIn group that brought back the nightmares or memories of 2004/2005 SMB Nation events, depending on the way you look at things.  There is an ongoing debate on how much to charge (seen this with managed services) organizations for your services.  Discussions about tools to measure success (see them as well) and how to charge clients (been there, done that).  Plus, there are new organizations out there spinning up to sell tools, products and coach social media consultants on how to do their jobs better.

What are we doing at Ulistic?  What I have always done…focus on our clients and their needs first.

True, you can fix what you don’t measure.  But don’t we have tools already to measure success online.  I read an article by my friend Denise Deveau on Google Analytics and a flower shop in Toronto where this retail store in the GTA is using something as simple as a Google tool to measure the success of their business.  What can I share with my colleagues in the social media business…focus on the needs of your clients first (they are your oxygen mask) and then put on the mask of the person beside you (your business).  Use the tools out there but don’t get hung up on them and when you decide on one, stick with it.  The other big thing about Managed IT services is how easy people changed tools and services and dropped 50K.

Tags: Business/Finance, companies selling products, Computing, Denise Deveau, google, Google Inc., Harry Brelsford, Human-computer interaction, Hypertext, I T MATTERS, Internet Consulting going, media, media consultants, Microsoft Campus, Microsoft Corporation, Mobile Payment, redmond, retail store, social media, Social Media Ventures Inc, tech services, technology industry, Technology/Internet, toronto, USD, Washington, World Wide Web
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There has been a number of people claiming to be Social Media Experts who are attempting to capitalize on the  social media craze. Social Media technologies are not going anywhere and now they are woven into the fabric of business communications.  However, knowing this, there are a number of social media professionals in Calgary and I am sure this trend is occurring everywhere in the world.  People looking to make a quick buck on the social media rage out there.

Why your business doesn’t need a social media consultant?

Wait, isn’t this what I do for a living?

Not exactly, David and I are more than just social media consultants.  Ulistic’s focus is on the entire web marketing strategy for small business.  As professionals in the “all up” approach on Internet Consulting, we totally understand that social media is just one piece of a very complex puzzle.  Our complete approach is very different from many of the social media consultants who are popping out of the woodwork, just like a dandelion on a spring day.

Tip:  If you want to know the biggest difference, just look at their website.  This is a strong indication if they are a complete marketing professional or just someone offering to write your blogs, tweet for you or update your Facebook page.

Your business doesn’t need someone to do your social media for you.  This is something the business must own.  Ulistic core message is on helping business owners, directors and executives who have business websites to become owners of their web presence.

When it comes to Social Media, Twitter is merely 140 characters and the truth be told, is a great way to listen and learn about things happening in your community, with suppliers and perhaps learn about events happening around the city.  Some of my clients never send out a tweet, all they do is listen.  Twitter on its own will not sell products or even have some one pick up the phone and call you.  Remember the core lesson of business and sales which I learn learned from Bob Burg.  People do business with those they KNOW, LIKE and TRUST.  Simply tweeting, blogging and Facebook is not enough.

Facebook Fan Pages are also gaining in popularity and once again on its own…doesn’t make me want to pick up the phone and call any business let alone join as a fan.  Just leave your Facebook idle for a couple of days and see how many invites you get to join someone’s fan page.  My own strategy is never to join a fan page of someone I don’t know, never have worked with or don’t feel comfortable endorsing face-to-face.

Familiarization, mentoring and education is the secret

David and I are completely focused on empowering business in Calgary and those across the globe so they take ownership of their entire social media and web marketing strategies.  It is not about doing, it is about empowering and educating our clients so they know what we know and ultimately they can do it for themselves.

At the end of the day it is about lead generation.  You can be the best thought leader, community player or blogger…but if you are not generating leads for your business, what are you doing?  This is what we teach our clients…how to create new lead generation activities, one of my clients just emailed me and told me her new blog has generated her first lead. Love it when this happens.

Sure, we can kick-start a campaign, but at the end of the day…you, the business owner, VP Marketing, Director of Business Development are ultimately responsible for your web marketing and overall business strategy.

Tags: Blog hosting services, Business, business communications, Business/Finance, Calgary, Consultants, Facebook, Facebook Inc, Internet Consulting, Internet Marketing, Media consultant, media consultants, media professionals, Online social networking, sales, Social information processing, social media, social media consultant, social media consultants, social media professionals, Social Media Ventures Inc, The Facebook Era, Twitter, Twitter Inc, VP Marketing Director of Business Development, web 2.0, web marketing, web marketing professionals, web marketing strategy, web presence, World Wide Web
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