Alberta Business Marketing

Does your business have a CEO? The Chief Executive Officer (CEO) many times in a small business is also the President, Salesperson, consultant, technician, bottle washer and accountant.  However, the CEO position is an essential role within many successful small and large enterprises.

My good buddy Joe who runs a number of technology blogs recently shared a great article on the topic of CEOs in the Managed IT Services business.  You can read Joe’s article from the MSPMentor.net site here.  Joe mentions he was inspired by an article that appear in Inc. magazine, I will have to track this one down.  Our new client in Tampa who focuses on back to work programs in the US also gave me a copy of Inc. this past week…so now I have to check it out.

What is a CEO? Does your business have one?  Perhaps you have it printed on your business card.  If it is you, are you acting like a CEO?

Joe’s article shares a number of key and highly valid points about what or how a CEO needs to function in their business.  I am sure there are many great examples of “how a CEO should behave” and everyone is entitled to their own opinion. Over the past several years, I have worked for a number of people who have called themselves the CEO (some great and some still under development) who have inspired me one way or another in my own personal development.   The one who has inspired me the most from an overall leadership perspective has to be Pat Davis from Passion Parties.

Pat shared with me the importance of “leadership by walking around”.  I still remember discussing these points with her in Passion Parties’ Brisbane, CA office a few years ago.  During that time I was helping Passion Parties with their complete technology overall and also assisting in the move to their new Las Vegas HQ.  Pat and I would often discuss technology in the direct marketing business and how technology will enhance their overall business.  At that time I was working in the small business computer networking business and as a technology professional was very much in development of my own business acumen.

Pat and I would discuss the importance technology will play in business often, but she also told me computers are tools and tools only.  Nothing will ever beat the importance of getting off your backside and walking around the office, getting out in the community and shaking the hands of those around you.  Pat is an expert at speaking with her staff, talking with her consultants and she is the master at leveraging the media.  Just Google her and you will see what comes up.

A CEO in my opinion has to be the face of the organization, you can’t sit in the backroom, head down in your laptop sending out email after email.  A CEO has to get out of the office and meet people eyeball to eyeball.  A CEO has to speak with the media and not be shy of the camera.  A CEO needs to know everyone in their organization and their families (bigger firms will find this a challenge).  A CEO needs to do a lot of the grunt work and it is not an easy job, that is why only a handful do it successfully.

What does this have to do with social media? Social Media services now enhance the reach of a CEO, their circle of trust just got a lot bigger.  Those they can touch and inspire just exploded in size.  A CEO must be a company blogger.  A CEO needs to own the company social media services.  A CEO needs to connect with people and especially connect online.  Did I say the face of the company, yes I believe I did.  The CEO must be the voice of the company, before someone else claims that voice.

I personally work with a number of CEO’s across North America master their online appearance.  Some are getting it, some are still having a challenge.  Need to chat…call me 403.775.2205.

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Stop the presses…I recently read a very interesting article in today’s Calgary Herald from Canwest News Service journalist Misty Harris on the flood of “Social Media Guru’s” in today’s economy.   I few weeks I wrote a post on this blog about these self-proclaimed social media gurus and my good friend Joe from MSPMentor.net followed up with his article on “Seven Signs Your Social Media Coach is a Fraud“.

Instead of focusing on the negative like I have in the past this time I am going to try really hard to focus on the positives about having a professional who really understands small business challenges, marketing in general and how social media can play a part in your overall marketing efforts.

Here is question one to ask them.  What is marketing and how does it differ from sales?  Email me for the answer, not going to give away all my knowledge on my blog.  However, here are some differences on professionals vs..the others.

1.  Real Professionals never call themselves gurus, ninjas, experts and the list goes on.  Some of us may call ourselves consultants, professionals and maybe a strategist.  But many of don’t carry numb chucks so we are not ninjas or preach from the altar and therefore the evangelist wording is out.

2. Real business professionals have a proven track record.  We may talk about some of our success stories, but normally we are under a NDA (Non-disclosure agreement) and rarely have the opportunity to share some of our success stories.  However, like in some of the comments on Joe’s blog, we come recommended by our loyal clients to others and more often than not, engage with people the old fashioned way – we meet them face-to-face or talk to them in person.

3. Real professionals also run successful businesses or at least part of a successful business venture. Does your social media consultant under EBITDA or profit/loss?  How about the measurement of ROI and success indicators?  Here is a tip, ask your social media guru about the importance of the number of followers on Twitter and then call me or email me for my answer.  Want to see if we are different?

I love what Kemp Edwards from BCIT said in Misty’s article when talking about social media gurus “It’s sort of like declaring yourself the champion before you’ve hoisted the cup” or even what Dee Tremendous from the Toronto-based blog “Tremendous News” says “Social Media is a fertile land for douche bags”.

What I would caution Canadian small business owners is this…do your homework.  Check out your social media guru’s website, is it professional?  Is it just some free template and has all the free WordPress junk on it?  Your business needs to have a resource who can help you understand what makes sense for your business…not that you need a Facebook page or a Twitter account – just because.

Tags: blog, Business/Finance, Calgary Herald, Canwest News Service, Coach, Facebook Inc, Guru, Guru Granth Sahib, Joe, journalist, media guru, media gurus, Misty Harris, MSPMentor.net, Online social networking, Sikh terms, Sikhism, social media, social media consultant, Social Media Ventures Inc, strategist, toronto, Twitter, Twitter Inc, Vajrayana Buddhism, World Wide Web
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