Alberta Business Marketing

This post may ruffle a few feathers especially here in our Calgary Social Media consulting world.  But what the heck, sometimes I learn from Vladville and gotta upset the apple cart from time to time.  I am only writing this because I care enough about Canadian small business to raise a flag on all the “so-called” gurus out there ready to take your money and give you nothing in return.  Buyer Beware and do your homework before giving your credit card number or writing a cheque.

How does the average Canadian small business see Social Media? What does your business think of those feverishly running around or continuous tweeting looking to pitch their services?  $100 off a strategy session here and promises to manage a company’s social media there. There is still a lot of promises about experts looking to fill the pipelines of Canadian small business with endless referrals become of their social media activities.

Sorry, I have to throw my BS flag here. Just because you have a website and sent out 5 tweets doesn’t make you a marketing expert.  Our team at Ulistic are serious and professionally trained consultants and a team who works strategically with business across the globe.  We take an exception to those social media gurus out there who think they can save the day with a simple Facebook Page and Twitter account.  Sorry, social media success is part of a greater marketing strategy and business plan loaded with KPIs and objectives.

There are some markets our team has a wealth of experience and some we simply have a basic understanding.  We know our strengths and appreciate our weaker areas.  I can’t promise that we will fill your pipeline with gobs of referrals.

What if no one is looking for what you are offering?
What if your sales team can’t follow-up on leads?

What if…what I can promise if you do things right and follow the new rules of marketing you can position yourself to win new potential opportunities, but I can’t promise you the phone will ring off the wall.  Those who promise this, sorry I simply don’t understand it.

With that, more and more social media consultants are popping up on the landscape claiming to save the day.  It is almost embarrassing.  The social media consulting space here in Calgary and across all of Canada is becoming extremely crowded.  Crowded  with social media consultants and self-proclaimed experts.  Those who have a family businesses to former golf ball and promotional products experts flying in to save the day with Social Media.

Wait a second here!

Here are a few things to watch out for when hiring a social media consultant for your business:

• Is your social media consultant going to educate you and your team.  Your team must own your strategy.  A great consultant will share everything they know and use to help position your business for success.  Speaking from experience, our Ulistic Social Media Coaching program is in hot demand simply because we coach and work with the clients we serve to position themselves and be in the right spot, hopefully at the right time.
• You as the business owner or leader must own the strategy, outsource the tactical but the business owner must own the strategy.  I can’t tell you what going to happen in your market.  But I can help you formulate and then execute a plan based on your own business intelligence.
• Do your research.  When finding a firm to work with check some basic things.  Does their website look like some cheap or free template?  Does your social media consultant have a professional image?  How do they show up at your office?  Suit and Tie or T-shirt and shorts.
• Never, Ever hand over any money without doing your background check.  Ask for references, talk with those in your industry and most importantly do your own Google search on the firm you are looking for.  If your social media expert is going to position you for online success, they better be high on the first page of Google.
• Does your social media professional have deep strategic relationships?  What industry groups do they have membership in?  Who endorses their work?  Do your homework and ask the right questions.
• Ask your social media expert for their P and L and income statements to prove they are a legitimate business.  Nothing wrong with asking for proof they are running a successful enterprise.

Real business needs real world consulting. Not someone who will tweet your specials and start a fan page on Facebook.  Your business is not going to win with social media alone, social media must be integrated into your overall marketing strategy.  A strategic marketing coach with specialities in online marketing, social media and search engine optimization can help your business understand this part of the strategy but also have resources outside of the online marketing world to help with the overall marketing strategy and business execution.

That is the end of my rant…here is my last tip to the business owner…Do Your Homework and Buyer Beware!

Tags: Business, Business/Finance, Calgary, canada, Consultants, Internet Marketing, Media consultant, media consultants, media consulting space, online marketing world, sales, search engine, search engine optimization, Social information processing, Social Issues, social media, social media consultant for your business, strategic coach, Stuart's ramblings
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As the world continues to struggle with a social media definition, anxiety is building at an alarming rate on how your small business can leverage social media.  Almost everyone I speak with during my travels right here in Calgary but across our entire client base is challenged with these same thoughts.

How can we really use social media and how can we profit from the use of social media?

These questions are fantastic and genuine.  We can measure some marketing and some companies are spending thousands of dollars on marketing that doesn’t work with no real measurement.  I would be better off sometimes driving down Deerfoot Trail here in Calgary and throwing my business cards out the window.  Oh yeah, and then trying to follow up with every one who picked one up off the side of the freeway.

Concern and the pursuit of figuring our social media, tough economic times and constant bombardment from gurus is causing more and more social anxiety to occur.  Leaving Small Business owners to feel like their heads are going to explode.  They won’t explode and you can always call me if it feel like it will.

It is no secret that communication strategies are evolving.  Some may see this as change while others see it is a natural evolution on how people communicate.  I believe most people are resistent to change as well.  They don’t like it, maybe they don’t accept it and it could be the alarming pace of change that may also lead to anxiety throughout Canadian business.

After all, we had telephones, fax machines, cell phones, email, cell phone with email and now social media platforms.  Change is all around us.

Is the rate of change that is fueling the anxiety or even adoption of social media in the workplace?

I am shocked every time I learn about a firm who block services like Facebook, Blogs, Twitter from their employees?  Why?  Are you position them to fail in one of most critical parts of your business.  Creating rapport and communicating with clients, customers, prospects and the community?

Recently, I learned of a friend who left his Calgary car sales job because his employer wouldn’t allow him to use these new social media tools to help build his following and use social media services to increase awareness about the cars the dealership was looking to sell into the Calgary market.  He was told that he had to do this work from home and the dealership wouldn’t allow it on their business network.  I am not sure if you are aware how car sales work?  The hours are long and you are exhausted at the end of the day. Plus it is very competitive.  Any leg up may just be the advantage they were looking for.

Did this lead to social anxiety?  You bet!  Someone who wants to take it to the next level and an organization that doesn’t back it.

Here is the way I see it.  Social Media is here to stay.  Each and every day social media services are weaving their way into the fabric of our communications.  Definitely at home and now moving into the workplace.  Don’t get hung up on the tools is something I coaching our Ulistic clients on.  The tools may change but the core philosophy doesn’t.  Look at your cell phone, it doesn’t matter if it is an iPhone, HTC, Blackberry – the core principles are in place.  Do you have anxiety over your mobile phone?  For most no, why?  It is part of the way we communicate today and so will social media…it will become part of the way we communicate.

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Ulistic focuses on serving the needs of Canadian Small Business, REALTORS, and Information Technology firms across Canada and United States. Helping your business understand, deploy and leverage social media, search engine optimization and online communications to generate business opportunities and make an impact inside your community and industry.

My business partner David and I are business professionals first. We understand what it takes to run a successful small business.

I invite you to reach out to me personally at 403.775.2205 or email Stuart at scrawford@ulistic.com.

Tags: Anxiety disorders, Anxiety/Uncertainty Management, Calgary, car sales, car sales job, cell phones, cellular telephone, Facebook Inc, Health Tech Corporation Limited, Human behavior, iphone, Labor, media definition, media platforms, media services, Mobile phone, Phobias, Psychology, Social anxiety disorder, Social information processing, Social Issues, social media, Social Media Ventures Inc, Social psychology, Technology/Internet, Twitter Inc
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I am flowing a very interesting discussion on one of my LinkedIn groups which focuses on Social Media.  The question raised by one of our members was on “what makes or what qualifications does a social media administrator require?”  Interesting question since the person asking the question has a title of “Certified Social Media Strategist”.  I was shocked to hear that there is actually a program for a Certified Social Media Strategist.  It is provided by Social Media Academy.  Very interesting.

Back to the question at hand, what skills or requirements does a social media administrator need to have?

Does business acumen matter?

How about a marketing degree or equivalent career history?

What risks does your business take by having someone who doesn’t get it?

I believe that alignment with the overall marketing strategy of the business is crucial, social media doesn’t stand on its own for many companies.  It is very important but the company can’t rest everything on the modern tools of the day.  Most businesses today who are looking at or implementing social media are not dumping their existing or proven marketing or communication activities.  The successful organizations continue to send postcards, making phone calls and hosting meetings. Their social media activities play a supporting role in many of the activities of the corporation including marketing, corporate communications, customer support and forming strong business networks.

Alignment is critical to the overall success of social media into your business.  Does your social media administrator need to understand where they stand in the pecking order?

Social Media is just another spoke in the wheel of your business.

What about maturity, is this important? Would you rather have someone who has a proven track record in your industry or someone new.  Everyone has to start somewhere but when it comes to maturity I mean you don’t want to risk having someone, regardless of age, tweeting what they had for breakfast on your company Twitter account.

Is social media deeper than Facebook and Twitter? What is the depth of knowledge of your social media administrator?  Do they have press contacts or know where the industry or your clients go to research information?  Is your administrator’s depth of Social Media knowledge stop at Facebook or Twitter?

How about thinking out of the box? In other words, creativity!  Can your social media administrator come up with creative solutions to enhance your company’s reputation or ability to serve your clients better?

What about the size of their ears? Well, not physically.  Can they listen to what is going on around then.  What is happening in the marketplace?  How about understand what news Bloomberg is reporting and what it means to the organization.  Can they listen and then approach the leadership to formulate a response or plan to seize opportunities which may exist.

Lots of stuff to consider.

If you would like to engage with the Social Media group on LinkedIn and our discussion, click here.

Tags: administrator, Blog hosting services, Bloomberg L.P., Business/Finance, Certified Social Media Strategist, creative solutions, Facebook, Facebook Inc, linkedin, LinkedIn Ltd, Online social networking, Social information processing, Social Issues, social media, Social Media Academy, social media administrator, Social Media Strategist, Social Media Ventures Inc, The Facebook Era, Twitter, Twitter Inc, web 2.0, World Wide Web
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Declaring Foursquare is officially removed from my iPhone!  But why?

I have officially pulled off Foursquare this week.   I am working hard and continuing to determine what social media services work best for business and of course those business who put their trust in Ulistic for online marketing recommendations.  Foursquare on the surface appears it can attract restaurants, hotel owners and retail stores who can jump all over it and offer some great specials and draw in visitors who check-in with close proximity to their business.  However, for me and for some others the novelty and quirkiness of the check-in process, points and badges is something that quickly became boring and really pointless.

What was it that killed the novelty of Foursquare with me?

Is it a simple lack of adoption in the business community or was it just a lack of value and results.  Was Foursquare just a few months or a year ahead of its time?  I still believe location aware services are the up and coming thing when it comes to online marketing.  Just look at Google’s initiatives around “click to call” with mobile browsers.  For business to adopt leveraging these services it needs to be able to draw in prospects who are looking for what you have to offer, not just visitors who perhaps don’t have the dollars to spend on your products and services.

Where I see location aware services really working is in making recommendations based on your location.  If I go to Toronto and want to get a listing of restaurants close to where I am and meet my budget I can easily open up Yelp and it knows where I am and what is close by.  This can easily work for Realtors with open houses, restaurants with specials, hotels looking to fill up some empty rooms or any other retail shop with specials or sales going on.  There are lots of opportunity but it has to show return for business to adopt it full on.

I think at the core this would have worked well with Foursquare but its major flaw is business relying on folks checking in.  I guess we still need some kind of opt in and as long as we rely on people to opt in, this will continue to be a flaw.

Foursquare you are out…my iphone Starbucks application stays.

Foursquare rating for small business = To early and needs to attract those with real dollars to spend, not just those of us who like to play a quirky game.

Tags: Apple Inc., Business/Finance, foursquare, Google Inc., Internet Marketing, iphone, location aware services, Online social networking, retail shop, Social Issues, social media, starbucks, Starbucks Corporation, toronto
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I am reading a very interesting white paper today on “10 Key Marketing Trends in 2010″ which covers the overall adoption of online marketing strategies in small business.  Number 9  jumped out and hit me on the side of head and something that at one time in my life was very near and dear to me.  Last week when I was at Spring Training For Business in Arizona with MSP business coach Stuart Selbst I mentioned during my lunch presentation on exactly this topic.

IT Bottlenecks Drive adoption of on Demand Marketing solutions

In this published report (you can download here) the author report on the disconnect between IT and Marketing, especially how IT and marketing are not seeing eye to eye on the whole online marketing momentum.  The marketing folks see IT as a complex bottleneck and IT sees marketing/sales as an expense or risk to the organization.  To be completely candid in my opinion, no wonder so many small business IT shops are horrible in their own marketing efforts and struggle with this important part of business.

Also in the report, the author identifies how more and more marketing folks are starting to use software as a service (SaaS) offerings where the IT departments, MSP or IT Pro are bypassed and not involved in the process of choosing a solution.  67% of those surveyed complained about their IT service provider (or in-house IT) and are moving towards other online or web-based solutions to bypass the complexities put in place by IT and also the high costs demanded by some technology firms.  Marketing solutions are moving towards the “on demand” model vs. the old on-premise models.  These include social media platforms, CRM solutions and even email technologies.

By the way, how does IT respond – they invest in more complex solutions to block applications or web services, building more of a separation in the organization.

During Spring Training I mentioned to the group that consulting with their clients on marketing and removing the barriers will bring additional value to those they serve and position them truly as a business consultant and not just another techy firm.  This is why Ulistic launched the Ulistic Partner Program to help those Managed Services Providers and IT consultants help serve their clients in a different way and with services they are looking for.

Tags: Arizona, author, Business, business consultant, Business/Finance, even email technologies, Internet Marketing, MSP business coach, online marketing momentum, online marketing strategies, Social Issues, social media platforms, Stuart Selbst, technology firms, Technology/Internet, web services, web-based solutions
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