Posts Tagged ‘social media’

Crossing the Timeline

Author: CMA on behalf of Brook Johnston

Zuckerburg has taken it just one tab too far.

I was okay with the privacy setting concerns. I was okay with the liberal usage of my personal info for the sake of advertising. I was even okay with their attempt to create a near universal currency – Facebook Credits – that aimed to totally eradicate modern consumerism as we know it.

But this? This is too much.

The recently launched Timeline layout takes your entire Facebook history and organizes it into a neat, easy-to-creep chronological history. With just a couple clicks, visitors to your profile can now time warp back to your earliest days online. If you’re a Gen Y’er like myself, that probably means your old back & fourths with high school sweethearts and bickering acquaintances are now instantly viewable by people like, say, your roommates, family members, or perhaps even your boss.

In other words, the apocalypse is here.

It’s one of the biggest in-your-face changes that’s ever been made to the service, and one that will prompt many users to re-evaluate their relationship with the platform. In my case, it led to a drastic social media cleanse, which I documented in a post titled The Night I Deleted 83% Of The People From My Life. I was not alone. Countless friends and readers responded to the piece, telling me that they felt the same way; the social network experience was just becoming too big a beast to responsibly maintain.

Timeline has the potential to distort both how we think and the way we’re observed. Let us examine 3 areas of concern in increasing order of severity:

1. Old Wounds (emotional nuisance)

Whereas previous generations were forced to rewind old mixtapes or visit kitschy ice cream parlors to pay emotional homage to their old beaus of yesteryear, we can now revisit and over-examine our past relationships in about the same amount of time as it takes to check the weather.

It’s not just romantic ghosts – think of all the dated social affiliations and connections you’ve accumulated throughout the years. Digging up gossip fuel and incriminating dirt on one of your friends has never been easier. A new browser tab here, a clickity click there, and presto! You’re now free to sift through each and every interaction you had with the people you once held true to your heart. It’s like pouring salt on old wounds. Or perhaps, more accurately, browser cookies on weakened firewalls.

God I hate the Internet.

Perhaps a stronger and more emotionally evolved person would be able to treasure this newfound opportunity to revisit past relationships. I’d rather saw off my left thumb with a sea urchin. To each their own, I suppose.

2. Judgment of Character (professional liability)

I started using Facebook when I was 16. You remember being 16, right? No? Let me refresh your memory. You sucked. Like myself, you probably said a lot of dumb things trying to impress people or be funny. Perhaps you even discussed Wham! That’s expected of you. After all, you were a kid. Never fear - assuming you were born before the 90s, those silly notions are but distant memories, safely nestled away exactly where they belong: in the past.

My generation is less fortunate.

Our entire dopey adolescence is documented online in great detail. And since many of us – having grown into adults and young professionals - now have Friend Lists that include coworkers and even bosses, the availability of said conversations/photos/thoughts is alarming. Would you really want your supervisor or director leafing through a personal journal you kept in the tenth grade?

This is particularly distressing when you consider the increasing popularity of social media background checks as potential employers begin to sift through your online profiles with an increasing degree of attention and scrutiny. After all, they don’t want your social misdemeanors to shine poorly on their company. One can only imagine how difficult it would be to find a suitable candidate for prime minister had today’s politicians been tweeting since prepubescence.

The pixilated skeletons in your digital closet have never been easier to uncover. Perhaps it’s time to change the locks.

3. The Ability to Forget (psychological cancer)

In his book Delete: The Virtue Of Forgetting In The Digital Age, Viktor Mayer-Schonberger looks at the cumbersome mental effects that archival tech mediums have wrought upon us. Thanks to the digital revolution, our capacity to remember is as strong as our nearest internet connection. The distant past has become no further than a few clicks away, making our personal histories inescapable and clouding our ability to make unbiased contemporary decisions.

In other words, it’s difficult to focus on the present when it’s so easy to look back on what’s happened in the past.

Don’t get me wrong. I’m all for preserving memories. Matter of fact, it’s something I wish I could do a better job of. I wish I took more pictures or recorded a daily journal. The ability to continually revisit and learn from the past is one of the greatest blessings modern technology has provided us with. But I think recollection is far better when it happens on a macro-level. I much rather reminisce via the collective feelings and memories that have permanently burned themselves into my mind, as opposed to referencing an old wall-to-wall my friend and I had about 2 Fast 2 Furious five years ago. There’s a reason you remember certain things, right?

Analyzing your past will become a far more daunting experience when you can instantly wade through thousands of pristinely preserved conversations and exchanges. It’s sensory overload and it could hurt us. Wouldn’t it all be so much more genuine if we focused on what we remember vs. what we have archived? If we began to spend more time looking forward and less time curating what’s behind us? I have a feeling it just might make things a lot more enjoyable.

Then again, maybe I’m just petrified of my past.

Brook Johnston is a copywriter for FUSE Marketing Group in Toronto.

Top Three Marketing Aha’s of 2011

Author: Dawn Marchand

While everyone is preparing their objectives and to-do lists for 2012, I thought I would first start with the key moments of truth I experienced in 2011. Upon reflection, I came up with three.

Content Remains King
Nothing earth shattering here but an important concept to keep in mind as we race to be the most creative, the most innovative and the one that really stands out. We can do all of that but if our content isn’t relevant and engaging, we will sell no widgets.

Coolest Title of the Year – CCEO
Chief Customer Experience Officer seems to be the new “C Suite” title as I met a few in 2011. I applaud the focus being put to customer experience and am most intrigued at where these CCEOs are coming from. The three I met in 2011 had all risen through different functions in a corporation: From IT, Customer Service/Operations and Marketing. And they all reported into different areas – none directly to the CEO (Chief Executive Officer). My own crystal ball forecasts a continuing focus on customer experience and I would like to think that more marketers will embrace the expanded role of ensuring engaging and relevant relationships with current and prospective customers.

Social Media is Still a Playground
While we’ve all likely heard of a few social media aha moments, overall, the playing field remains wide open and I don’t believe anyone has unlocked the true potential of this new media. What we did see in 2011 is many more companies entering the playground and interacting on Twitter, YouTube, LinkedIn and Facebook (among others). I’m hoping that in 2012 we will learn more about the infrastructure necessary and the need to actually target in this wide open space. A solid strategy with metrics and measurability will be key to sustaining spending support.

Dawn Marchand

Free Marketing Tips For Internet Startups

Author: Barry Welford | The Other Blokes Blog

This is a guest post by Sam Peters.

When you’re starting an online business, you probably have no shortage of ideas, motivation, and grand plans for the future of your enterprise. But there is one notable area where you likely have a short supply: finances. Unless you have personal reserves or an already-set collection of investors, there’s a good chance that your ideas will have to initially be implemented with a tight budget in mind.

 

This budget extends to your marketing efforts. While it is important to advertise your business and work to gain exposure, it is impossible to take out large ad campaigns or to simply throw money at the situation. Instead, you need to find approaches that maximize the benefits while minimizing, as much as possible, the costs you need to occur for them to be realized.

Along those lines, here are a few tips for marketing your startup, working to gain some initial exposure, and for accomplishing this without paying a dime:

Use Social Media

This goes without saying, but social media can be an incredibly powerful tool for boosting your exposure without incurring any costs. To this end, create a Facebook page for your business and open a Twitter account. Post status updates and Facebook and try to accumulate “Likes” from among your colleagues, family members, and friends. Doing so will insure that a larger number of people see your business on their News Feeds.

Study The Competition

Even if you aren’t in a niche industry, your business likely has a specific focus that is closely matched by only a few internet competitors. Study these competitors to get an idea of how they market themselves –especially, how they market themselves for free. Do they post articles on forums or other sites? How do they utilize social media? Does it appear as though they have mailing lists and newsletters?

Communicate

A successful marketing campaign cannot simply be done behind a façade of internet anonymity. Instead, it is important to talk to people in the industry, whether on the phone, at conventions, or through email. Ask them advice but also ask them to spread the world. You may even get some helpful tips in the process.

Go Offline

While limitless, the internet still has its limits when it comes to marketing. This is especially true for a small startup that is looking to gain traction and exposure. If you operate in a niche industry or have a determinable customer base, you may have more success looking to reach this demographic offline in the early going. Does your target consumer group interact offline? Is there a place they go (ie a given retailer) or a way they communicate? If so, you may want to make yourself a part of that community.

These are just a few tips for increasing your exposure during the early days of a startup, when visibility is low and money is tight. The options available in this situation may not be as appealing as those you could find on a larger budget, but when done correctly they can return dividends nonetheless.

Author Bio: Sam Peters is a blogger who frequently writes for entrepreneurial and tech blogs covering topics from online marketing to the newest gadget and mobile web news.


Copyright © 2012 The Other Blokes Blog. This Feed is for personal non-commercial use only. If you are not reading this material in your news aggregator, the site you are looking at is guilty of copyright infringement. Please contact admin@otherbb.com so we can take legal action immediately.
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Is Your Social Media Strategy Overlooking Your Best Assets?

Author: CMA on behalf of Laura Graham-Prentice

Having a coffee with a colleague recently and he reflected, “Social media is the only question I get asked about from Senior Leaders”. It’s still the hot topic, still evolving, and still a worry of every CEO who’s trying to determine its ROI. And it struck me that as a marketer who works amongst a group of Baby Boomers adapting to new technology and the Net Generation who can’t imagine not using technology, we often overlook an obvious asset – asking our younger employees to lead. Yesterday’s tactics are outdated and who better to help you rethink business strategy in a world transformed by social media technology. If every CEO asked a Net Generation youth to support them on the development of a company social media strategy I am convinced:

  • We would have best practice guidelines in understandable language instead of legal speak – while increasing employee knowledge and engagement in best practice compliance requirements
  • We would enable tactical solutions that capitalize on the full potential of social technologies to transform our business strategy
  • We would know how to get these solutions to market faster
  • And most important, we would create greater customer value

If your organization doesn’t have these youth experts, there are many sites such as the innovation centre for excellent resources and tools on how to engage youth, and many online relevant conversations (Linkedin - truly engage). Adults well prepared to engage with youth can look forward to seeing the benefits of new ideas and energy, and decisions that reflect the real work in which people live. As a relatively tech savvy late boomer, I am regularly inspired by customer service ideas for Twitter, how to drive brand engagement on Facebook, and new ideas for using social networks for recruitment and major gifts strategies. I’m eager to pair up each functional unit lead with a youth mentor to help formulate strategy across our geographical and business unit verticals. Teams quickly identify high impact / low risk solutions and I hope to create a social business strategy council of youth advisors - to help answer our social media questions and quickly close gaps. I’m guessing I’m not alone….Are you seeing your employee’s personal social technology adoption rates speed past your firm’s ability to deliver social business strategies? Are you struggling with how social media will help your organization achieve its goals and objectives in the next six months? Do you need to introduce your senior team to social media in a way that helps them understand the potential business value? Is the person with the most subject matter expertise wearing ear buds two desks over and being completely overlooked?

Laura Graham-Prentice

Rapid Response – When is it needed?

Author: Barry Welford | The Other Blokes Blog

Rapid responses have a great deal to recommend them.  If you have a problem situation to resolve, it is usually advisable to handle it quickly before things get worse.  Conversely if you are waiting for an answer from some other person,  the earlier you get the information or advice, the quicker you can take action.  That all sounds fine and dandy, but we all know that is not how things turn out in reality.

Response Expectations

 

Most of us have got beaten down by the way things seem to get done.  Perhaps a non-scientific indication of that is shown by some quick searches on Google.  The number of items in the Google search is an indicator of the degree of public interest in the phrase that was searched for.  Here are the results we found at this time.

Keyword phrase

Google Search entries

Response

1.28 billion

Slow response

1.16 billion

Fast response

188 million

Inappropriate response

127 million

Appropriate response

102 million

Speedy response

48 million

Timely response

36 million

One might infer from these numbers that a slow response is almost inevitable and that more often than not inappropriate responses will be given rather than the appropriate responses one wished for.  Getting a fast, speedy or timely response is clearly a much less probable outcome.

IT

If rapid responses are the exception, does anyone regard them as a priority that deserves extra effort and resources?  In this article, we will discuss the two sectors that seem to feature most prominently in such online discussions.  All sectors of society now rely on electronic communication and insist on always-on availability of information.  It is therefore not surprising that the IT industry believes that the speed of response is critical.

You have to be fast in today’s marketplace and no department feels the heat more than IT, according to four of the Enterprise CIO Forum Council members.

People must have an attitude that ‘faster is better than best.’ Something that solves 33% of a problem today is better than something that solves 100% of a problem in 18 months. Many companies sacrifice speed for perfection or false precision. Often data or solutions can be ‘good enough’ to take interim steps and action.

Of course faster is also more costly and here the IT department must balance the need for a response with the cost of achieving that.  That is why a major computer supplier such as Dell offers Speed of Response Options.

Get parts and labor fast — upgrade from next-business-day on-site service, which comes standard with Dell ProSupport, to same-day or mission-critical on-site service.  This will help keep client systems up and running, and minimize data center downtime.  This  flexible approach to technical support allows you to choose the response time you need to support your business. This flexibility helps you not just keep your users up and running and your data centers operating at top speed, but also enables you to keep your IT budget under control.

Public relations

Another area where rapid responses are needed is that of public relations, for businesses and for governments. Adverse publicity is often utilized by critics who know how to work the media.  Unless prompt action is taken, what starts as a minor negative incident can mushroom into a very costly major event  A typical example of what is being done can be seen in Washington DC where the White House has beefed up on its online rapid response.

The Obama administration has created and staffed a new position tucked inside their communications shop for helping coordinate rapid response to unfavorable stories and fostering and improving relations with the progressive online community.  Jesse Lee will move from the new media department into a role in the communications department as Director of Progressive Media & Online Response.  This signals that the White House will be adopting a more aggressive engagement in the online world in the months ahead.

Lee's Twitter account could also become an interesting window into the status of the always emotional, occasional testy dance between progressives and the president.

The reason why politicians would aim to get involved in social media is that social media are giving individuals channels within which they can ensure their views are known and shared.  A major organization can either get involved as a participant in the debate or remain the subject of the discussion. This is an area that many businesses realize they should be involved in but they are unclear on how best to do this.

Lost Opportunities - Potential Customers

Given that most companies will take the easy way out and remain faceless entities that do not get involved, this is an area where a company can easily stand out from the crowd and from its competitors.  All that it takes is to think ahead and plan the resources and the format of your Timely Response, both for potential customers who may contact you and for important happenings in the market place.

An appropriate and informative timely marketing piece not only shows you understand an issue well (and are relevant and capable of addressing it), but also shows that you are a proactive person within a dynamic company that is not afraid to take a stance in their industry and with their customers. You can also offer potential calls to action that may trigger your customers to approach you for expert advice or information.

This is not a major cost activity.  All that it takes is that you are alert to opportunities (which you should be anyway) and that someone has the responsibility for acting as the voice of the company. The key requirement is that the response be rapid. Delay will mean that you're just lost in the crowd.


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