Alberta Business Marketing

Earlier this week I had the wonderful experience of serving my good friend Denise Deveau from the National Post and Financial Post with some information on “social media in Canadian business” for a recent article of hers which appears in the National Post and Financial Post recently.  The article “Sweeten Sales with Social Media” focused on how Canadian Small Business can use social media tools such as Facebook, Twitter and LinkedIn to improve overall sales performance.  But more importantly, the article really touched on the importance of engagement and listening.

Kim Gans from Toronto’s Sweet Flour Bake Shop was the focus on the article.  Kim shared how her business uses social media services to connect with clients and her community.  I was there as the Canadian Professional who can help other Canadian Small Businesses figure this out but the real star of the article was Kim and her business.

Kim shared in the article how her business uses social media each day to engage in the community and work with her customers.  ”For us, social media tools are incredibly useful and a huge component of our marketing. We do very, very little advertising, with the exception of a few local placements.”

Her story is just like many of the businesses we serve daily at Ulistic.  Many Canadian small business are weathering the recession OK but they have next to nothing for a marketing budget but still want to make a big splash.  Luckily for many Canadian small business owners, the barrier to entry is nice and low and the Internet is the perfect vehicle to help them succeed with their marketing.  It is almost the perfect storm for many of my peers to take advantage of the Internet to help grow their businesses.

But it takes commitment, authenticity and persistence. This is not something you can do once and say “there, I did it…business come to me now”.  It is just like business networking face-to-face, it takes work and it takes hard work to run effective online marketing campaigns.  I am sure Kim will share with you that it didn’t happen over night.  Just to repeat, it takes work and this commitment to working on the business marketing for many often dies off over time.  Just look around and you will see “stale blogs” littered all across the Internet.  When was the last time you wrote something on your blog?

Kim summed it up “We have added a lot of different mixes based on feedback. We’re not just asking people, we’re listening to what they have to say online. For example, we found out that a lot of customers wanted gluten-free choices so we added that. Our new ice cream and frozen yogurt sandwich cookies were their idea.”

It takes effort, it takes engagement and you must listen and listen all the time.  Social Media effectiveness is more listening than talking and most of us have this backwards.  We spend more time publishing than we do keeping our finger on the pulse of what is happening around us.  We really need to shift gears back into listening and engagement mode.  Just like Kim did when her customers shared with her about the ice cream and frozen yogurt sandwich.

What is your ice cream and frozen yogurt sandwich?

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Ulistic focuses on serving the needs of Canadian Small Business, REALTORS, and Information Technology firms across Canada and United States. Helping your business understand, deploy and leverage social media, search engine optimization and online communications to generate business opportunities and make an impact inside your community and industry.

My business partner David and I are business professionals first. We understand what it takes to run a successful small business.

I invite you to reach out to me personally at 403.775.2205 or email Stuart at scrawford@ulistic.com.

Tags: Business, Business Success, Business/Finance, Communication design, Denise Deveau, Facebook Inc, financial post, Kim Gans, LinkedIn Ltd, little advertising, Mass media, media services, media tools, social media, Technology/Internet, the National Post, toronto, Twitter Inc
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At the recent Search Engine Strategies event in Toronto one of their final sessions was held at the Hyatt Regency’s bar where many of the conference attendees got together and discussed tactics around Search Engine Optimization and if they were a Black Hat or a White Hat optimizer. Intrigued I was…interested in seeing all the different opinions and approaches some optimizers take in working on search engine rankings.

Being relatively new to this industry here in Calgary I was intrigued until I finally got it.  White Hat and Black Hat SEO are tactics used to help position business in the search engine rankings.  I related this to what my friend Paul Moffatt would call, below the line or above the line prospecting.  This got me thinking, what do I stand for in business.  The Go Giver approach or the Go Taker approach.  White vs. Black in the SEO world.

At about.com they define Black Hat SEO at unethical or if I relate it to Paul’s prospecting model, perhaps “below the line’.  Is operating in this manner effective?  This is a question I keep asking myself.  Is creating doorway pages or feeding industry forums with false information appropriate tactics in SEO or promoting your business online.  I recently experienced perhaps a “so called” guru SEO consultant at work at a recent trade show who in my opinion confused many of our peers with trickery and black hat tactics.

I left their presentation wondering how long it will take for Black Hat tactics to be punished on Google?  May not to long with their recent Mayday release.

I rather focus on the “white hat approach”.  White Hat SEO tactics focus on quality content balanced across the Internet.  It is about leadership and being an authority on your area of focus.  I may even break it down to specializing, picking a niche rather than attempting to be everything to everybody.  Although it maybe slower in getting the SEO results you are looking for, it will be more effective in the long run.  This is my belief.  It is sort of like the sprinting out in the marathon just to get the TV time as the early leader and your 15 minutes of fame or pacing yourself and winning the race.  What would appeal to you?

About.com defines “White Hat SEO” as clearly defined keywords, important keywords and phrases stand out and I would even take it a step further and I tell my clients about the importance of balance.   On their website, balancing the right content with the right design…this is what matters the most online.  Google’s Mayday update may just reward those who have been focusing in the White Hat space with the changes to long tail searches and maybe punish those who demonstrate Black Hat approaches to SEO and not focused on quality content.

Deep down inside, I don’t like seeing business in Calgary and wherever we serve being taken advantage of by slick salespeople and those only out to serve their own interests (this month’s quota).  This is not the Go-Giver model I have been working hard at focusing on over the past few years.  Your business needs someone who will serve you and look after your best interests.  Your business needs someone they can call on when they need help or have a challenge.  This is what I strive for and if this approach interests you, then call me at 403.775.2205, I will be happy to serve your needs.

Tags: About.com Inc, Black hat, Calgary, Computing, Google Inc., Hat, Hyatt Regency's bar, Internet Marketing, Mayday, search engine, search engine optimization, SEO consultant, Stuart's ramblings, Technology/Internet, toronto, White hat, World Wide Web
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I am back in my home office after a very busy couple of weeks which saw David and I hit the road to Los Angeles, California and then immediately flip the other way and head to Toronto, Ontario.  I love travel, I love being on the road and love to serve those who need help and it doesn’t matter where they are physically located.  Service is what matters and helping those in need of quality support is my personal number one priority.  Travel puts strains on the level of commitment I promise the clients I serve, so this week is a catch up week on my commitments.

Commitment…what a huge word.  Many say they are committed to a cause, their careers or their family.  But, even more who say they are never truly demonstrate it.

What is commitment? Is it getting up at 5 AM and getting two blog posts done for clients before 6 AM?  Is commitment ensuring your son’s sunburn is OK?  How about your spouse? Is ensuring the needs of the family are taken care of…commitment?  Of course all of the above are great examples of commitment and where we need to be committed.

I am not going to discuss spousal, family, church etc in this post…I would rather keep it on a professional level.  Your business and the success of your business.  We all know that marketing your business, starting a blog, ensuring your sales funnel is healthy and having happy customers all takes commitment but how do you manage this commitment.  Like I said earlier there are many of your peers who pay lip service to the word commitment and never truly understand or really want to know what it really means.

Since I work with small business owners across Canada and the US each day on social media marketing and online success…allow me to slip back into my own comfort zone here.  Social Media success takes 100% commitment.  Like anything in business you can’t go halfway and expect success.  It just isn’t going to happen…just like customer service, you need to commit to servicing your clients in order to truly have success in the relationship.

Here are a few tips to help you with committing to your social media success:

1. Develop a plan and stick to the plan – If it is blogging three times a week commit to it.  If it is tweeting four times a day, then do it.  You need to have a plan and then stick to the plan.
2. Schedule your time – put it in your calendar.  This is part of your business and must be scheduled and then the schedule has to stick.  How many stale blogs are out there?  Started by business owners with great intentions but no commitment?  Start it, schedule it and stick to it.
3. Find help - You need a coach when it comes to this stuff.  Social Media is much more than Twitter and Facebook…do you have someone to help you?

Commitment is a big word to many…even myself, however I am committed to sharing thoughts with you each day…or you wouldn’t get this email or read this post.

What can I do to help you…give me a shout at 403.775.2205, I would love to help you if you require some support and a person to bounce ideas off of.  If you are located in Toronto, Boston, New York or right here in Calgary…it doesn’t matter.  I am here to serve you and the needs of your business.

Tags: 403.775.2205, Boston, Calgary, California, canada, Los Angeles, media marketing, media success, New York, New York City, online success, Ontario, toronto, Uncategorized, United States
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Over the course of the past 48 hours, one continuous message was almost a centre of discussion at the SESTO show which has recently wrapped up in Toronto was the elimination of spam in search.

The other day I got to see “doorway page” spam at work. I was on a conference call and was fielding some questions about search engine optimization with a potential client of ours at Ulistic. This client has an older site laced with hundreds of links in the footer of their main corporate site and is reluctant to remove them. He believes they work and my guess is some inexperienced SEO guru told him this is what he needs to do in order to succeed online.

Well, nothing is further from the truth in today’s search world. Those links at the bottom of your page are not scoring high in the Google world and they may be flagged as spam and will potentially harm your overall page ranking. Driving off page one instead of keeping you at the top.

What works? This list is quite a lengthy one but I will touch on just a couple of examples right now:

Keyword Rich Content – I preach about then importance of balance of design and content. Your website needs to work for the reader and for Google. Balancing the design of your site with well-written and keyword rich copy is crucial to attract qualified prospects from the search engines.

Be personable – This point is very important. You need to be personable online. Blogs and social media are wonderful ways your business can “have a face” online. Using Facebook, Twitter, video and blogs are key important personable tools all business must embrace.

There is more to life than self-serving links, especially spam-filled self-serving links…this is from the horse’s mouth and was shared with us SEO professionals at the Search Engine Strategies show in Toronto. Stop the cycle of pages filled with spam.

Get personable and educated your followers. Share your insight and share your knowledge and you just may rise to the top of the table.

My company Ulistic works with business across Canada understand SEO, social media and the importance of doing business online today. Give us a ring at 403.775.2205 with any questions you may have.

Tags: 403.775.2205, canada, Computing, Doorway page, E-mail spam, google, Google Inc., Google search, important personable tools, Internet Marketing, main corporate site, search engine, search engine optimization, search engines, search world, social media, Spam, Spamming, Technology/Internet, toronto, Twitter Inc, ulistic, website, World Wide Web
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Is your head buried in the sand or does your technology organization understand and leverage the powers of online marketing, search engine optimization and social media to share information, content and advice with your community and client base?

Hello from Toronto and the 2010 Search Engine Strategies conference.  David and I are guests at this years Canadian stop and enjoying a great opportunity to share best practices and ideas with many of our peers in the online community.  It is great to actually see faces in this usual face-less world that is emerging.

It is no secret that the online search world is evolving, is your business prepared for the upcoming changes or are you still attempting to catch up with older techniques?

Today’s age of the knowledge worker empowers users and search is one of the most important ways many learn about what you have to offer and teach the market about your offerings. Search can be a complex yet adaptive strategy and the time is now businesses large and small to take control of how and where people find them online.

Interested in understand the latest on how Google’s search techniques impact the marketplace? Does Microsoft’s advertising strategy tweak your curiosity but allow prospects to find you?

The 2010 Toronto Search Engine Strategies may just have the answers for you. Now underway at the Hyatt Regency in downtown Toronto this annual event brings the sharpest minds together for 2 days of intense collaboration on search engine techniques and facilitates the sharing of best practices amongst conference delegates.

It is no secret that the Internet is evolving and the way small business across North America look at new ways to market their business challenges even the sharpest of marketing minds. SES 2010 provides a forum for online marketers to learn the latest techniques on effective link building, pay-per-click advertising, social media tactics, real-time search effectiveness and many more business and marketing strategies.

Now in it’s seventh year, SES Toronto is organized and programmed by the SES Advisory Board and SearchEngineWatch.com, the leading authority on Search Engine Marketing (SEM), including Search Engine Optimization and Pay-Per-Click.

What are some of the emerging trends? Is it Google’s recently announced “Caffeine”, which is a complete overhaul on how Google indexes websites? Will this shift from crawling the net looking for content to a real-time database of online content change the way many of our VAR businesses show up on search results?

Will Social Media continue the onslaught that has attracted the attention from experts, enthusiasts and hobbyists? Gobbling up the attention span of business professionals to casual surfers across everywhere? How important will Facebook and Twitter be in the next year? Will the “instant on” social media services play impact search results and help position business when prospects look for products and services? “We can’t continue to keep our heads in the sand.” states Ulistic Senior Advisor David West.

These questions and others will be discussed in the keynotes, breakouts and in the hallways throughout the 48-hour conference in downtown Toronto. Peter Morville, President of Michigan’s Semantic Studios kicked it all off with his morning keynote address on how search patterns influence the decisions and actions people make. “We really need to understand our users and the vocabulary and the words they use,” said Morville, talking on understanding how people search for information throughout many facets of Internet, mobile and Internet search.

Follow Search Engine Strategies on Twitter #SESTO.

Tags: advertising strategy, Advisor, Business/Finance, David West, Facebook Inc, google, Google Inc., impact search results, Internet Marketing, Internet search, knowledge worker, Michigan, Microsoft Corporation, North America, online community, online content, online marketers, online search world, pay-per-click advertising, Peter Morville, President, President of Michigan, real-time search effectiveness, Reprise Media, search engine, Search engine marketing, search engine optimization, Search Engine Strategies, search engine techniques, Search Engine Watch, search results, search techniques, SES 2010, social media, social media services, social media tactics, technology organization, Technology/Internet, toronto, Twitter Inc, Vertical search, Web search engine, World Wide Web
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