Alberta Business Marketing

As the world continues to struggle with a social media definition, anxiety is building at an alarming rate on how your small business can leverage social media.  Almost everyone I speak with during my travels right here in Calgary but across our entire client base is challenged with these same thoughts.

How can we really use social media and how can we profit from the use of social media?

These questions are fantastic and genuine.  We can measure some marketing and some companies are spending thousands of dollars on marketing that doesn’t work with no real measurement.  I would be better off sometimes driving down Deerfoot Trail here in Calgary and throwing my business cards out the window.  Oh yeah, and then trying to follow up with every one who picked one up off the side of the freeway.

Concern and the pursuit of figuring our social media, tough economic times and constant bombardment from gurus is causing more and more social anxiety to occur.  Leaving Small Business owners to feel like their heads are going to explode.  They won’t explode and you can always call me if it feel like it will.

It is no secret that communication strategies are evolving.  Some may see this as change while others see it is a natural evolution on how people communicate.  I believe most people are resistent to change as well.  They don’t like it, maybe they don’t accept it and it could be the alarming pace of change that may also lead to anxiety throughout Canadian business.

After all, we had telephones, fax machines, cell phones, email, cell phone with email and now social media platforms.  Change is all around us.

Is the rate of change that is fueling the anxiety or even adoption of social media in the workplace?

I am shocked every time I learn about a firm who block services like Facebook, Blogs, Twitter from their employees?  Why?  Are you position them to fail in one of most critical parts of your business.  Creating rapport and communicating with clients, customers, prospects and the community?

Recently, I learned of a friend who left his Calgary car sales job because his employer wouldn’t allow him to use these new social media tools to help build his following and use social media services to increase awareness about the cars the dealership was looking to sell into the Calgary market.  He was told that he had to do this work from home and the dealership wouldn’t allow it on their business network.  I am not sure if you are aware how car sales work?  The hours are long and you are exhausted at the end of the day. Plus it is very competitive.  Any leg up may just be the advantage they were looking for.

Did this lead to social anxiety?  You bet!  Someone who wants to take it to the next level and an organization that doesn’t back it.

Here is the way I see it.  Social Media is here to stay.  Each and every day social media services are weaving their way into the fabric of our communications.  Definitely at home and now moving into the workplace.  Don’t get hung up on the tools is something I coaching our Ulistic clients on.  The tools may change but the core philosophy doesn’t.  Look at your cell phone, it doesn’t matter if it is an iPhone, HTC, Blackberry – the core principles are in place.  Do you have anxiety over your mobile phone?  For most no, why?  It is part of the way we communicate today and so will social media…it will become part of the way we communicate.

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Ulistic focuses on serving the needs of Canadian Small Business, REALTORS, and Information Technology firms across Canada and United States. Helping your business understand, deploy and leverage social media, search engine optimization and online communications to generate business opportunities and make an impact inside your community and industry.

My business partner David and I are business professionals first. We understand what it takes to run a successful small business.

I invite you to reach out to me personally at 403.775.2205 or email Stuart at scrawford@ulistic.com.

Tags: Anxiety disorders, Anxiety/Uncertainty Management, Calgary, car sales, car sales job, cell phones, cellular telephone, Facebook Inc, Health Tech Corporation Limited, Human behavior, iphone, Labor, media definition, media platforms, media services, Mobile phone, Phobias, Psychology, Social anxiety disorder, Social information processing, Social Issues, social media, Social Media Ventures Inc, Social psychology, Technology/Internet, Twitter Inc
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Earlier this week I had the wonderful experience of serving my good friend Denise Deveau from the National Post and Financial Post with some information on “social media in Canadian business” for a recent article of hers which appears in the National Post and Financial Post recently.  The article “Sweeten Sales with Social Media” focused on how Canadian Small Business can use social media tools such as Facebook, Twitter and LinkedIn to improve overall sales performance.  But more importantly, the article really touched on the importance of engagement and listening.

Kim Gans from Toronto’s Sweet Flour Bake Shop was the focus on the article.  Kim shared how her business uses social media services to connect with clients and her community.  I was there as the Canadian Professional who can help other Canadian Small Businesses figure this out but the real star of the article was Kim and her business.

Kim shared in the article how her business uses social media each day to engage in the community and work with her customers.  ”For us, social media tools are incredibly useful and a huge component of our marketing. We do very, very little advertising, with the exception of a few local placements.”

Her story is just like many of the businesses we serve daily at Ulistic.  Many Canadian small business are weathering the recession OK but they have next to nothing for a marketing budget but still want to make a big splash.  Luckily for many Canadian small business owners, the barrier to entry is nice and low and the Internet is the perfect vehicle to help them succeed with their marketing.  It is almost the perfect storm for many of my peers to take advantage of the Internet to help grow their businesses.

But it takes commitment, authenticity and persistence. This is not something you can do once and say “there, I did it…business come to me now”.  It is just like business networking face-to-face, it takes work and it takes hard work to run effective online marketing campaigns.  I am sure Kim will share with you that it didn’t happen over night.  Just to repeat, it takes work and this commitment to working on the business marketing for many often dies off over time.  Just look around and you will see “stale blogs” littered all across the Internet.  When was the last time you wrote something on your blog?

Kim summed it up “We have added a lot of different mixes based on feedback. We’re not just asking people, we’re listening to what they have to say online. For example, we found out that a lot of customers wanted gluten-free choices so we added that. Our new ice cream and frozen yogurt sandwich cookies were their idea.”

It takes effort, it takes engagement and you must listen and listen all the time.  Social Media effectiveness is more listening than talking and most of us have this backwards.  We spend more time publishing than we do keeping our finger on the pulse of what is happening around us.  We really need to shift gears back into listening and engagement mode.  Just like Kim did when her customers shared with her about the ice cream and frozen yogurt sandwich.

What is your ice cream and frozen yogurt sandwich?

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Ulistic focuses on serving the needs of Canadian Small Business, REALTORS, and Information Technology firms across Canada and United States. Helping your business understand, deploy and leverage social media, search engine optimization and online communications to generate business opportunities and make an impact inside your community and industry.

My business partner David and I are business professionals first. We understand what it takes to run a successful small business.

I invite you to reach out to me personally at 403.775.2205 or email Stuart at scrawford@ulistic.com.

Tags: Business, Business Success, Business/Finance, Communication design, Denise Deveau, Facebook Inc, financial post, Kim Gans, LinkedIn Ltd, little advertising, Mass media, media services, media tools, social media, Technology/Internet, the National Post, toronto, Twitter Inc
Posted in Advertising, Communication, Marketing | | Comments Off

Over the course of the past 48 hours, one continuous message was almost a centre of discussion at the SESTO show which has recently wrapped up in Toronto was the elimination of spam in search.

The other day I got to see “doorway page” spam at work. I was on a conference call and was fielding some questions about search engine optimization with a potential client of ours at Ulistic. This client has an older site laced with hundreds of links in the footer of their main corporate site and is reluctant to remove them. He believes they work and my guess is some inexperienced SEO guru told him this is what he needs to do in order to succeed online.

Well, nothing is further from the truth in today’s search world. Those links at the bottom of your page are not scoring high in the Google world and they may be flagged as spam and will potentially harm your overall page ranking. Driving off page one instead of keeping you at the top.

What works? This list is quite a lengthy one but I will touch on just a couple of examples right now:

Keyword Rich Content – I preach about then importance of balance of design and content. Your website needs to work for the reader and for Google. Balancing the design of your site with well-written and keyword rich copy is crucial to attract qualified prospects from the search engines.

Be personable – This point is very important. You need to be personable online. Blogs and social media are wonderful ways your business can “have a face” online. Using Facebook, Twitter, video and blogs are key important personable tools all business must embrace.

There is more to life than self-serving links, especially spam-filled self-serving links…this is from the horse’s mouth and was shared with us SEO professionals at the Search Engine Strategies show in Toronto. Stop the cycle of pages filled with spam.

Get personable and educated your followers. Share your insight and share your knowledge and you just may rise to the top of the table.

My company Ulistic works with business across Canada understand SEO, social media and the importance of doing business online today. Give us a ring at 403.775.2205 with any questions you may have.

Tags: 403.775.2205, canada, Computing, Doorway page, E-mail spam, google, Google Inc., Google search, important personable tools, Internet Marketing, main corporate site, search engine, search engine optimization, search engines, search world, social media, Spam, Spamming, Technology/Internet, toronto, Twitter Inc, ulistic, website, World Wide Web
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Is your head buried in the sand or does your technology organization understand and leverage the powers of online marketing, search engine optimization and social media to share information, content and advice with your community and client base?

Hello from Toronto and the 2010 Search Engine Strategies conference.  David and I are guests at this years Canadian stop and enjoying a great opportunity to share best practices and ideas with many of our peers in the online community.  It is great to actually see faces in this usual face-less world that is emerging.

It is no secret that the online search world is evolving, is your business prepared for the upcoming changes or are you still attempting to catch up with older techniques?

Today’s age of the knowledge worker empowers users and search is one of the most important ways many learn about what you have to offer and teach the market about your offerings. Search can be a complex yet adaptive strategy and the time is now businesses large and small to take control of how and where people find them online.

Interested in understand the latest on how Google’s search techniques impact the marketplace? Does Microsoft’s advertising strategy tweak your curiosity but allow prospects to find you?

The 2010 Toronto Search Engine Strategies may just have the answers for you. Now underway at the Hyatt Regency in downtown Toronto this annual event brings the sharpest minds together for 2 days of intense collaboration on search engine techniques and facilitates the sharing of best practices amongst conference delegates.

It is no secret that the Internet is evolving and the way small business across North America look at new ways to market their business challenges even the sharpest of marketing minds. SES 2010 provides a forum for online marketers to learn the latest techniques on effective link building, pay-per-click advertising, social media tactics, real-time search effectiveness and many more business and marketing strategies.

Now in it’s seventh year, SES Toronto is organized and programmed by the SES Advisory Board and SearchEngineWatch.com, the leading authority on Search Engine Marketing (SEM), including Search Engine Optimization and Pay-Per-Click.

What are some of the emerging trends? Is it Google’s recently announced “Caffeine”, which is a complete overhaul on how Google indexes websites? Will this shift from crawling the net looking for content to a real-time database of online content change the way many of our VAR businesses show up on search results?

Will Social Media continue the onslaught that has attracted the attention from experts, enthusiasts and hobbyists? Gobbling up the attention span of business professionals to casual surfers across everywhere? How important will Facebook and Twitter be in the next year? Will the “instant on” social media services play impact search results and help position business when prospects look for products and services? “We can’t continue to keep our heads in the sand.” states Ulistic Senior Advisor David West.

These questions and others will be discussed in the keynotes, breakouts and in the hallways throughout the 48-hour conference in downtown Toronto. Peter Morville, President of Michigan’s Semantic Studios kicked it all off with his morning keynote address on how search patterns influence the decisions and actions people make. “We really need to understand our users and the vocabulary and the words they use,” said Morville, talking on understanding how people search for information throughout many facets of Internet, mobile and Internet search.

Follow Search Engine Strategies on Twitter #SESTO.

Tags: advertising strategy, Advisor, Business/Finance, David West, Facebook Inc, google, Google Inc., impact search results, Internet Marketing, Internet search, knowledge worker, Michigan, Microsoft Corporation, North America, online community, online content, online marketers, online search world, pay-per-click advertising, Peter Morville, President, President of Michigan, real-time search effectiveness, Reprise Media, search engine, Search engine marketing, search engine optimization, Search Engine Strategies, search engine techniques, Search Engine Watch, search results, search techniques, SES 2010, social media, social media services, social media tactics, technology organization, Technology/Internet, toronto, Twitter Inc, Vertical search, Web search engine, World Wide Web
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One question.  That is all it took to meet a very special person and to open up what has the potential of becoming a wonderful friendship and a mutual win-win business relationship.

I met Christine in Calgary’s Maple Leaf Lounge.  Christine is a serial entrepreneur and runs a software company that provides accurate calorie counts for restaurant owners, chefs and those involved in the restaurant industry.  After a brief discussion about her industry and a number of emails with Christine throughout the day I learned that in California and New York state have mandate this from all restaurant owners and Ontario is thinking about it.

It simply took a question and someone who understands how everyone is connected.  The world is truly an awesome place and all it takes is to ask one question.

Are you reaching out to others around you or are you the type who keeps to him or herself?

I have to be very open here.  At one time I used to be very open to the type of activity that occurred yesterday, one day I flicked a switch and became a bit more closed off…well, time to change that.  Last evening David and I travelled to Santa Monica, California for dinner on Muscle Beach and the Santa Monica Pier.  We are in California this week for some very important meetings with partner of Ulistic.   The last time I was here I enjoyed lunch at a great mexican restaurant where two strangers simply sat down and enjoyed lunch with me.  It turned out to be a very informative lunch…one of the guys worked in the IT department with Boeing.

In our online world many of us have scores of friends and followers who we don’t really know.  What would happen if we simply reached out to people online as well?  What would happen if we focused on the needs to those in Facebook, LinkedIn and Twitter?  Would it make the world a better place?  Would it help you in the long run?

Note:  Christine was from Saskatchewan…

Here is something else about my getting to know Christine…I know people in the restaurant business in Calgary…do you think I was able to introduce her to a few of those I know?

Tags: Calgary, California, Facebook Inc, LinkedIn Ltd, Muscle Beach, online world, Santa Monica, Santa Monica Pier, Stuart's ramblings, The Boeing Company, Twitter Inc
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